Director of Customer Care, EU & UK
Customer Service | Job ID 2573265Job Summary
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for a Director of Customer Care. In this role, you will be responsible for developing and owning Audible’s Global Outsourcing (GO) strategy for the EU/UK region, managing outsourcer relationships, and performance improvement methodologies that support world class service. The strategic role is rooted both in the local Berlin Hub and Audible global organization. This role requires a strong network in both locations and on all levels, which is crucial to its success. You will have a history of leading high-performance customer service operations teams and possess strong analytical skills to critically evaluate information gathered from multiple sources, decompose high-level information into details, and build solutions to drive productivity and scale to solve business problems. You must be a strong leader, and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with local business teams. You must have experience in customer service operations and excel at building trust and driving urgency across the organization. You must work well cross-functionally and culturally and present to senior leadership to report on progress.
As a Director of Customer Care, EU & UK, you will...
- Be responsible for hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
- Create and execute of strategies to achieve business goals, including identifying the correct input metrics to track progress against our key goals.
- Deliver updates and readouts to senior leadership about current and future body of work.
- Collaborate across your team to explore innovative ways to identify and optimize growth levers such engagement and operational improvement strategies that lead to customer satisfaction.
- Be a trusted advisor and advocate by building and cultivating strong relationships.
- Design, execute, and scale CS efforts in partnership with internal CS teams, cross-functional teams, and external partners.
- Use customer feedback, market insights, and internal data to guide your work and uncover hidden areas of opportunity.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU
ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for a Director of Customer Care. In this role, you will be responsible for developing and owning Audible’s Global Outsourcing (GO) strategy for the EU/UK region, managing outsourcer relationships, and performance improvement methodologies that support world class service. The strategic role is rooted both in the local Berlin Hub and Audible global organization. This role requires a strong network in both locations and on all levels, which is crucial to its success. You will have a history of leading high-performance customer service operations teams and possess strong analytical skills to critically evaluate information gathered from multiple sources, decompose high-level information into details, and build solutions to drive productivity and scale to solve business problems. You must be a strong leader, and will draw upon solid analytical, critical thinking, and problem-solving skills to effectively drive business results and collaborate with local business teams. You must have experience in customer service operations and excel at building trust and driving urgency across the organization. You must work well cross-functionally and culturally and present to senior leadership to report on progress.
As a Director of Customer Care, EU & UK, you will...
- Be responsible for hiring efforts across direct team and broader organization. Coach, mentor, and develop your team.
- Create and execute of strategies to achieve business goals, including identifying the correct input metrics to track progress against our key goals.
- Deliver updates and readouts to senior leadership about current and future body of work.
- Collaborate across your team to explore innovative ways to identify and optimize growth levers such engagement and operational improvement strategies that lead to customer satisfaction.
- Be a trusted advisor and advocate by building and cultivating strong relationships.
- Design, execute, and scale CS efforts in partnership with internal CS teams, cross-functional teams, and external partners.
- Use customer feedback, market insights, and internal data to guide your work and uncover hidden areas of opportunity.
- Identify, optimize, and scale improvements that can benefit a large set of customers, e.g., driving efficiencies through tools and processes, simplifying SOPs, etc., working across multiple organizations.
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.
We are open to hiring candidates to work out of one of the following locations:
Berlin, BE, DEU
Basic Qualifications
- 10 years in a customer experience related role with people management experience, leading mid-to-large sized groups
Preferred Qualifications
- Demonstrated ability to lead teams and communicate with senior leadership
- Professional experience in customer care operations
- Willingness to roll up their sleeves and do whatever is necessary; general manager / owner mentality
- Experience working in a business that is subscription-driven and/or focused on digital content (e.g., videos, games, apps, and/or music)
- Experience working in an organization focused on customer experience, preferably Customer Service or customer success
- Customer success experience in an agile, fast-paced environment, preferably for acquisition and/or partnership development
- You pride yourself on leading a program utilizing data-driven performance and service elevation to deliver results on set goals
- You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques
ESSENTIAL FUNCTIONS
- 30% international and domestic travel required.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
- Professional experience in customer care operations
- Willingness to roll up their sleeves and do whatever is necessary; general manager / owner mentality
- Experience working in a business that is subscription-driven and/or focused on digital content (e.g., videos, games, apps, and/or music)
- Experience working in an organization focused on customer experience, preferably Customer Service or customer success
- Customer success experience in an agile, fast-paced environment, preferably for acquisition and/or partnership development
- You pride yourself on leading a program utilizing data-driven performance and service elevation to deliver results on set goals
- You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques
ESSENTIAL FUNCTIONS
- 30% international and domestic travel required.
Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.
m/w/d
Contact Us For Disability Accomodations
Sign up for Job Alerts
Related Jobs
- Working Student - Customer Care Operations Berlin, Germany Customer Service
-
-
Our Sound Designers Build Whole Worlds, One Audio Effect at a Time Breaking celery. Stomping feet. Following dogs around all day. Audible sound designers do whatever it takes to get the right effect, while advancements like 3D audio help them to create ultra-immersive experiences for listeners.
-
Abhinav Mathur on Leading Purpose-Driven Teams Audible’s Senior Vice President of Customer Care and the Global Center for Urban Development is helping to drive positive impact for our customers and communities. He shares what he loves about this work, as well as his methods for maintaining balance.
-
Shima Osaka Shows How Advocating for Yourself is Part of Stepping Up When Shima Osaka went from being legal counsel to country manager for Audible’s service for Japan, there wasn’t a blueprint to follow, so she forged a new path to become a stronger leader.
-
Yesterday’s Tragedy and a Future Lit by Hope In a note to employees, Audible founder and Executive Chairman Don Katz shared our commitment to democracy and to creating a fair and equitable society.
-
Women at Audible Create Paths to Career Growth, Support and Friendship Jamie Quiroz was hired at Audible well into the pandemic. With offices closed and employees working remotely, she didn’t have the usual chances to meet, get to know, and network with her new colleagues.
-
Why Believing in Your Company’s Mission Makes You Happier at Work, According to This Tech Leader For Alissa Cooper Stein, taking a position at Audible as a senior manager of software development in July 2019 was more than just a smart career move.
-
What’s it Like to Work with Us? Our Software Engineers Share their Stories. “My team at Audible is 50-50 in terms of gender. In the tech industry that is almost unimaginable,” says Meher Vohra, a software development engineer at Audible.
-
What We Talk About When We Talk About Care Throughout his ten-year career with Audible, Sanchez Brown has gone from being a customer support agent to leading a Global Support team.
-
What It’s Really Like to Be a QA Software Engineer at Audible Over the course of my career, which has now spanned over a decade, I developed a keen interest—and became highly skilled—at quality assurance.
-
What It’s Really Like to Be a Mobile Software Engineer at Audible I always wanted to work on an app that had a huge customer impact and Audible is a life-changing app for a lot of people.
-
How I Reached a ‘New Storytelling Dimension’ and Grew the Career I’ve Always Wanted “I love that Audible has a culture of listening that expands to our customers and our community.” Serena Lau, Director Audible Studios, IN shares with Fairygodboss about her inspiring collaborators, and how Audible empowers her as a leader. #insideAudible
-
Cynthia Chu and Razwan Karamat Ali Honored in NJBIZ 2021 Leaders in Finance Cynthia Chu, Chief Financial Officer, and Razwan Karamat Ali, SVP, Global Finance & Accounting, honored in NJBIZ 2021 Leaders in Finance.
-
Don Katz Named to ROI Influencers: Power List 2022 Don Katz is recognized in the top 50 ROI Influencers Power List 2022.
-
Newark Working Kitchens Receives Inaugural Innovate NJ Award Newark Working Kitchens was honored at the inaugural Innovate New Jersey award Cerermony.
-
Audible's Don Katz and Aisha Glover nominated for the 2022 NJBIZ Power 100 Don Katz, Executive Chairman, Audible; Founder, Newark Venture Partners and Aisha Glover, VP of Global Center for Urban Development nominated by NJBIZ for the 2022 Power 100.
-
Lori Landew, General Counsel, honoree of NJBIZ 2022 Leaders in Law Audible's Lori Landew, General Counsel, announced as honoree of NJBIZ 2022 Leaders in Law.
-
Audible among this year’s Greater Good Awards nominees Audible is proud to be nominated in Digiday's 2021 Greater Good Awards.
-
Audible Named Among Built In: 100 Best Companies to Work for in 2022 At Audible, we value our employees and are consistently inspired by their stories. Because of them, we have been recognized as one of Built In's “100 Best Large Companies to Work For” in the US.
-
How Audible's Kathy Le Transitioned to Tech from Health and Fitness Kathy Le, a Software Development Engineer who joined Audible by way of our Resilient Coders apprenticeship program, shares the most rewarding aspects of her new career in tech and how she made the leap from personal training to coding.
-
With “Quite the Contrary”, an Audible Editor Creates Her First Original Yvonne Durant forged a successful career writing copy for ad agencies from Madison Ave to Milan. Now the Audible Editor and co-founder of our Black Employee Network has written an Audible Original about her unusual, inspiring life.
-
Andrew Tsao, Head of Product, Data Science & Analytics, is Ever an Optimist Andrew Tsao encourages his teams to keep a positive outlook, trusting that research and experimentation will get them closer to solutions as they imagine and invent on behalf of our customers.
-
St. Jules Desir is Opening Doors for Others to Thrive at Audible At Audible, finance manager St. Jules Desir found a work culture where he could thrive. Now he’s helping others grow successful careers with us through recruiting efforts and as co-leader of our Black Employee Network (BEN) impact group.
-
Susan Jurevics is Connecting Creators and Listeners Around the World Audible’s EVP, Head of International shares her philosophy for leading our business outside the US marketplace, the importance of embracing ambiguity and change, and how her role perfectly combines her degrees in art and business.
-
Chief People Officer Anne Erni honored in Ragan's Top Women in Wellness and HR Awards The annual list from Ragan Communications celebrates the women who champion their organizations' employees and have worked hard to ensure that quality, productivity, employee health and morale are at its highest.
-
Matthew Thornton is Helping to Shape Audible’s Story for Global Audiences As Head of Global Corporate Affairs, Matthew Thornton works to ensure that Audible’s brand story reflects our passion for the artful telling of distinctive stories and our mission to make a positive impact on the cities we call home.
-
Watch Julianne Moore Introduce Don Katz at the Gotham Awards Congratulations to our Founder and Executive Chairman Don Katz who was honored with an Innovator Tribute at the 32nd Annual Gotham Awards.
-
Audible Head of International Susan Jurevics Expands Duties to Add Oversight of Brand Strategy Audible announced that Susan Jurevics will now oversee the development and execution of the company’s global brand strategy in addition to leading its international teams.
-
As Audible Turns 25, The Sonic Disruptor Shows No Signs Of Slowing Down: “There’s So Much More To Do “To see where we are now and to still continue to lead in the space is just really exciting.” Diana Dapito, Head of Consumer Content, sat down with Forbes alongside Rachel Ghiazza, EVP, Head of US Content, to chat about the customer obsession that has driven our innovation since our very first download in 1997.
-
There Can Be Only One: How Our Editors Choose the Top Listen of the Year Check out the Best of 2022 list. Or watch some of Audible’s most beloved narrators share their personal favorites from the editors’ “best of” list.
-
At Audible, This Former Book Editor Gets to Tell Stories in New, Creative Ways After 10 years in the publishing industry, Irene Bigas found an opportunity to move beyond the print world and enter a new era of content: making audiobooks at Audible.
-
Cynthia Chu Thinks It’s an Exciting Time to be at Audible Audible’s CFO and Growth Officer shares some of her inspirations in life and at work, including the opportunity to help drive Audible’s future as a leader in audio storytelling.
-
Anne Erni named to INvolve - The Inclusion People's 2022 EMpower 50 Advocates Role Model List Anne Erni, Audible’s Chief People Officer, has been named to INvolve - The Inclusion People's 2022 Empower 50 Advocates Role Model List supported by Yahoo Finance! The list celebrates senior leaders dedicated to creating a more diverse and inclusive business environment.
-
From Summer Intern to “You’re Hired!”: How Audible Is Developing the Next Generation of Tech Pros Hear from Katie, her fellow intern turned Software Development Engineer Suzette Islam, tech recruiter Kate Byrnes, and head of early careers at Audible Jeremy Bradshaw.
-
This Developer Has Cracked the Code on Work That Makes an Impact Software development engineer Justin Cockburn loves his work building a listening experience that delights millions of customers every day, and doing it for a company that prioritizes well-being. He wants to inspire people to join him.
-
Life Inside Audible: Software Development Managers Sonia Malik and Darlene Hart Rodgers, Software Development Managers at Audible, share how mentorship is a powerful tool when leading, how they amplify voices, and why they are so proud to continue driving innovation at the home of storytelling.
-
Life Inside Audible: Technical Program Managers Hear from Ishan Parmar and Stacy Sarvis about their unique career journeys, and how technical program managers are bringing all the right voices into the room in order to ignite the imaginations of our listeners.
-
Life Inside Audible: Machine Learning & Data Science Emanuel Castañeda, Machine Learning Engineer II, and Harsheel Singh Soin, Data Scientist II, share how their work in data science and machine learning play a key role in empowering Audible’s recommendation systems to help provide listeners the stories they love.
-
Life Inside Audible: Quality Assurance (QA) Nandhini Gunalan, Manager II Quality Assurance (QA), and Sarah Law, SDE I, talk about how their work in QA plays a key role in delivering a tailored and seamless experience for our listeners.
-
Life Inside Audible: Content Director, Creative Development Ian Stearns and Associate Directors Keith Wooten and Franki De La Vega, share about the stories they’re excited to tell and how Audible amplifies diverse voices through our original content and talent pipeline programs, such as the Audible Emerging Playwrights Fund.
-
Our People Principles: Customer Obsession “Customer Obsession should be your North Star.” Raphael Cedeno and Sandra Vivas share how our People Principles are fundamental to the work they do, and how our customers inspire us every day.
-
Audible’s CFO Cynthia Chu Also Leads Growth Marketing. Here’s How She Balances Two Jobs. Our CFO and Growth Officer Cynthia Chu talked with Fortune about her unique dual role at Audible and why creating a synergy between finance and marketing makes sense.
-
Our People Principles Our People Principles are fundamental to Audible’s identity, guiding our decisions day to day, and year to year. They represent the promises we extend to our listeners, and each other.
-
Audible’s General Counsel Lori Landew on Defining Your Own Success Throughout more than 30 years of working in entertainment law, Audible’s General Counsel Lori Landew has forged a unique career journey by following her passions. She shares what she’s learned about the importance of determining your own path.
-
At Audible, Employees Are Empowered To Own Their Career Nontraditional career journeys are common at Audible. When interests inspire employees to go in a new direction, leadership is there to provide the resources and mentorship to guide them.
-
Our People Principles - Study & Draw Inspiration From Culture & Techno… Our People Principles truly guide the way we work and are visible in everything we do. Hear from Audible employees on how they exemplify Our People Principles and “Study & Draw Inspiration From Culture & Technology” in their daily work.
-
Jenn Lee on Innovating at Audible “I’m most proud of seeing the folks who work for me grow.” Meet Jenn Lee, the head of Audible’s creator marketplace. She shares about her impressive career journey, what led her to Audible, and her most fruitful sources of inspiration and imagination as she leads her team and innovates on behalf of our customers.
-
Pravi Besa on Women In Tech @ Audible Meet Pravarna Besa, an associate director of product operations at Audible! She shares her experience as a member of our Women in Tech impact group, and how the group has helped her connect with others and find a sense of belonging at Audible.
-
Julia Molloy on Women In Tech @ Audible Meet Julia Molloy, a lead product manager at Audible! She shares her experience as a committee member of our Women in Tech impact group, and how the group has supported her, empowered her to grow in her role, and helped her find her community.
-
Our People Principles - Activate Caring Audible’s People Principles truly guide the way we work and are visible in everything we do. Hear from Audible employees on how they exemplify our People Principles and use “Activate Caring” in their daily work.
-
AJ Huaranca on Learning & Being Heard at Audible “Whenever I wanted to learn something, it was Audible.” AJ Huaranca, a product manager at Audible, shares about his career journey, and why bringing your whole self to work is integral to collaboration and innovation.
-
Dushyanthi Pieris on Feeling Confident in Career Growth at Audible “I definitely feel like I can bring who I am to the office.” Dushyanthi Pieris, SDE III and co-lead of the Women in Tech Impact Group, shares about the importance of representation in tech, and how mentorship empowered her to reach her goals.
-
How Shailesh Vyas Engineered His Own Unique Career at Audible As Audible’s senior principal engineer, Shailesh Vyas has spent more than a decade helping to architect our customer experience across websites, apps, Amazon Alexa, back-end services, and more.
-
Mariana Martins Proves That Data Science is Also for Artists Audible’s senior director of marketing analytics, Mariana Martins, built a career that uses all her passions, from statistics to human behavior to art. Now she’s modeling this inclusive, whole-self approach for others in data science and tech.
-
Aisha Glover Helps Audible Make an Impact in Cities Around the World Aisha Glover, Audible’s VP, Urban Innovation, brings an uncanny ability to connect people and opportunities to help the Global Center for Urban Development create and scale initiatives that drive equitable progress in cities around the world.
-
She Graduated from our Future Leaders Intern Program. Now She Manages It. Micaela Generali started at Audible in 2016 as a high school intern, then joined us full time to manage our Future Leaders program, leading and developing more than 100 interns.
-
Amazing Stories From Mike Stevens' 25 Years at Audible Our head of safety management was the one who pressed the button that made Audible.com go live in 1997. Since then, he’s had a front row seat to some incredible moments in our history. He’s retiring this spring, so we asked him to share his favorites.
-
Harriet Tubman Monument Comes to Life Through Immersive Audible Experience The newly unveiled Harriet Tubman monument, commissioned by the City of Newark and designed by architect Nina Cooke John, features an immersive audio experience performed by Newark native Queen Latifah and produced by Audible.
-
AAPI Heritage Month Career Panel Identity and empowerment were topics of discussion at our AAPI Heritage Month career panel event, moderated by Wendy Luu and hosted by Audible’s Product & Insights team. Check out the insights from our panelists, Andy Tsao, Sue Shlapakovsky, Divya Purushotham, and Ray Liu.
-
Summer Fest 2023 This year’s Summer Fest in Newark was a vibrant oasis of music, art, food, and entertainment. We danced to a silent disco, played a few rounds lawn games, enjoyed delicious festival food, created custom tote bags and posters with local artists, and captured long-lasting memories. Check out the highlights!
-
Life Inside Audible: Software Development Engineer Stephan Duroseau, SDE I, and Zarrin Montazeri, SDE I, share how their work inspires them and how they found their community at Audible.
-
Our People Principles - Imagine & Invent Before They Ask Audible’s People Principles truly guide the way we work and are visible in everything we do. Hear from Audible employees on how they exemplify our People Principles and use “Imagine & Invent Before They Ask” in their daily work.
-
-
Learn more about Audible's focus on Spectrum & Belonging We create a meaningful work experience that celebrates the glories of the human spectrum. Spectrum and Belonging (S&B) goes beyond compliance and embraces our collective desire to fully embrace what it means to celebrate all of our differences and to be heard.
-
-
-
Explore Working With Us at Audible | Careers at Audible The stories we share at Audible are only possible because of the unique voices of the diverse people who make up our teams. Our teams of dedicated professionals drive our company forward and keep us pursuing innovative and exciting new ways to share the spoken word.
-
Technology Innovation drives all that we do, and we are constantly striving to develop the best experience possible for our customers. Our teams ensure that we are always pushing our technology forward by providing the tools we need to create sophisticated digital products that revolutionize storytelling.
-
Tech Internship At Audible, we are creating the future of listening and constantly making sure our customers get the very best user experience possible. Our team of bold designers guide product development and the Audible customer journey.
-
Cambridge, MA Inspiration can be found around every corner at our Cambridge location. Our close-knit team of innovators are focused on creating advancements in technology, Cambridge is a place where forward-thinking teams collaborate on the stories of the future.
-
London UK With a team fully invested in the future of audio and utilizing the human voice to bring stories to life, our London office is a friendly and collaborative place to be a part of the Audible team.
-
Sydney AU Our spacious, modern, and bright Sydney office provides our team with an inviting space to work, and our team is constantly inspired and motivated to create and share stories with the world.
-
Tokyo JP Nature and tranquility inspire our employees in the up-and-coming neighborhood of our relatively new office in Tokyo. Our Tokyo team enjoys references to natural beauty as well as themes of technology and innovation as they help create impressive new ways to advance storytelling.
-
Working at Audible in Los Angeles | Careers at Audible We’re dreaming up new possibilities in the entertainment capital of the world.
-
Mexico City When it comes to inspiration, our Mexico City team is in luck: The city is home to world-class galleries and museums and is a hub of art, culture and anthropological wonders. We innovate and dream on behalf of our customers in an office building designed by an internationally renowned artist.
-
Customer Care We want our listeners' experience with us to be as delightful and seamless as the stories they consume. Our dedication to providing exceptional customer experience is only rivaled by our own passions for the content we share.
-
Newark NJ Since moving our headquarters to Newark, New Jersey in 2007, we’ve fallen more in love with our thriving and inspiring neighborhood. Newark is rich with culture and we’ve invested directly in our community as we strive to be good neighbors and a workplace where voices and ideas are heard.
-
Berlin, DE Our Berlin office opened in 2004, and it has been a fun and innovative base for our team in Germany. Utilizing the space to collaborate both in work and in play, the office enjoys regular team events while keeping a focus on exploring new ways to share the power of storytelling with the world.
-
-
Singapore SG Our close-knit team enjoys a bright and modern space in the One George Street skyscraper located in the heart of the Central Business District. The Singapore office provides a beautiful and light space, where our teams can embrace ambiguity and where fun is encouraged through the occasional table tennis or pool game.
-
Audible Sound Bites with Sophia Gottfried Sophia Gottfried is a Communications Manager on our Global Corporate Affairs team. She uses her writing background to keep all of us at Audible connected with stories about employees and teams, initiatives, exciting new product and content launches, and more.
-
Product & User Experience At Audible, we are creating the future of listening and constantly making sure our customers get the very best user experience possible. Our team of bold designers guide product development and the Audible customer journey.
-
Content & Audible Studios We are dedicated to creating and sharing innovative and inspiring content with our listeners around the world. Our team of passionate, hard-working individuals keeps us focused on providing our customers with incredible storytelling experiences.
-
Global Insights & Data Science Our customers get to escape to different worlds, travel to far off countries, and become completely immersed in exciting stories of all kinds. None of those unique experiences would be possible without the hard work and knowledge provided by our Global Insights & Data Science team.
-
Brand & Marketing Stories have the ability to inspire us and transform the ordinary into the extraordinary. Our Brand and Marketing teams are doing just that by sharing our passion with the world.
-
People & Operations A story is only as good as its characters. That’s why our People and Operations team has helped push us towards success. Assuring our company has empowered, distinctive voices, their expert knowledge, determination, and energy makes them a vital part of our work community.
-
Finance & Growth Our customers get to escape to different worlds, travel to far off countries, and become completely immersed in exciting stories of all kinds. None of those unique experiences would be possible without the hard work and knowledge provided by our Finance & Growth team.
-
Returnship Program - Return to Work Audible’s Next Chapter Returnship Program is a 16-week paid full-time internship for experienced professionals returning to work after taking time off for caregiving.
-
-
How to prepare for your virtual interview at Audible We've moved most of our interviews to a virtual process to ensure the health and safety of our employees and candidates. Get detailed information to help you prepare for your virtual interview, set up the conferencing tool, and review FAQs to set you up for success.
-
Audible Sound Bites with Marie Pietzcker Meet Marie Pietzcker, Director of Campaigns for Audible Europe. Leading a diverse team from Germany, France, Italy, and Spain, Marie fosters cultural exchange, ensuring Audible's international offerings are relevant and captivating.
-
Meet our UK Team! Meet some of your future coworkers and hear more about the breadth of opportunities available!
-
-
Audible Sound Bites with Ben Culmer Ben Culmer is a Quality Assurance Manager focusing on the Audible experience for Android. He joined us in 2016 and, like so many of our tech employees, is not only diligently working to make the Audible experience great for all our customers—he’s an avid user and listener too.
-
Audible Sound Bites with Britt McCombs The dedicated individuals on our content teams scour the world for stories that inspire and entertain. Hear how Audible’s supportive culture, People Principles, and unique opportunities motivate Britt McCombs, a Sr Manager of Audible Originals, to work to create the best in audio entertainment every day.
-
How to prepare for your technical interview at Audible Review the technical topics you may be asked during your interview to understand what you'll likely be asked to discuss and demonstrate. When reviewing the below topics, remember to keep the customer top of mind.
-
Audible Sound Bites with Jeannie Pierre Jeannie Pierre is a Customer Care Team Manager who provides her team with the training, tools and support they need to give Audible customers the best experience.
-
Audible Sound Bites with Kannan Ganesan Kannan Ganesan, a Software Development Engineer II (SDEII), collaborates with our tech team to enhance Audible’s playback experience. Whether an Audible Original, audiobook, or podcast, his work contributes to the smooth and seamless listening enjoyed by millions worldwide. This concrete impact is what makes Kannan and many of our SDEs excited to come to work every day.
-
How to get hired at Audible Audible is devoted to fostering a workplace culture of respect and inclusion, starting before you even apply. Read these tips for getting hired at Audible.
-
Audible Sound Bites with Kofi Appiah Kofi Appiah is an Audible Senior Product Manager, bringing his extensive technical knowledge and his interest in business strategy together to solve problems on behalf of the customer. He shares what he loves about working in Product at Audible, as well as some advice for anyone interested in joining the team.
-
-
Audible Sound Bites with Lauren Estrada Lauren Estrada is a Senior Product Manager at Audible. After joining in 2019, she was promoted in 2022 to lead global expansion initiatives, accelerating Audible's growth by delivering exceptional customer experiences worldwide.
-
Audible Sound Bites with Nicolas Sotomayor Nicolas Sotomayor is an Associate Manager, Creative Development on our Content team. He joined us in November 2020 as a Production Coordinator for our studios in Newark, NJ, and has since relocated to our Culver City (Los Angeles), CA hub to work on Audible’s podcast offering for customers. We love that he brings his background in meditation and wellness to work as well—he even hosts sound baths for his teammates!
-
Audible Sound Bites with Sue Qiu Competitive Intel Analyst, Sue Qiu recently sat down with us to discuss her work, career journey and what she loves about Audible's culture and mission.
-
Get to Know Jeremy Strauser, Audible’s Head of Apps and Engagement Meet Jeremy Strauser, Head of Apps and Engagement on Audible’s Product and Insights team. Jeremy joined Audible in 2018 and transitioned into his current role in 2021, where he leads a team of product managers focused on maintaining and enhancing our in-app experience. Whenever a customer uses a feature on the Audible app, Jeremy and his team have had a part in it.
-
Audible Sound Bites with Montez Flenoury Montez Flenoury is a talent manager for Audible’s talent and casting department. He joined our company just over two years ago to help ensure that we cast some of the most exciting talent out there, and then make sure they have a best-in-class experience working with us.
-
Audible Sound Bites with Yuchen Xie Yuchen Xie is a Data Scientist on our Global Insights and Data Science team, helping Audible tailor content recommendations to listeners based on what they’ve looked for and loved.
-
Audible Sound Bites with Sachi Angle Sachi Angle is a Product Manager working on a tech team that’s focused on the intersection of AI, data and platform. She’s excited about the possibilities that the rapidly evolving field of AI has to offer our customers as her team develops new features to make their Audible experience even better.
-
Audible Sound Bites with Emma Nguyen Emma started as a tech intern with Audible while she was in college, where she says she had “one of the best summers in my life.” She accepted a full-time offer in 2020 as a software development engineer. Now Emma is an SDE II on the Audible on Alexa Quality Assurance team. Here’s why she loves working at Audible.
-
Audible Sound Bites with Oluwaleke Aina Oluwaleke Aina is a Software Development Engineer working on the voice-controlled Audible experience on Alexa. Since joining us in 2018, he has been able to deepen his technological knowledge and abilities, all while working in a supportive, collaborative culture.
-
Audible Sound Bites with Erika Alemany Erika Alemany, Manager, Ops & Program Management shares what makes her Audible experience so special, and how our People Principles inspire and empower her work.
-
BEN@ Audible - Black History Month 2023 “There’s so much to be excited about!” Shanita Dyer, a Customer Care Team Lead, shares how Audible and our Black Employees Network are honoring Black History Month.
-
Our People Principles - Articulate The Possible & Move Fast To Make It… Audible’s People Principles truly guide the way we work and are visible in everything we do. Hear from Audible employees on how they exemplify our People Principles and use “Articulate The Possible & Move Fast To Make It Real” in their daily work.
-
Tanya Kravstov on Building Your Team and Networking “I joined Audible 7 years ago, and at that time I was a team of one.” Tanya Kravtsov , Head of Quality Assurance and Co-Lead of the Women in Technology Impact Group, shares her advice on building a career, networking, and starting a team from scratch.
-
Audible Celebrates LGBTQIA+ Stories from New York to London to Mumbai “There is a great and profound difference between being accepted and being celebrated, and in an environment like Audible, the latter is truly felt during events such as this.”
-
Audible CFO Cynthia Chu Has Never Been Averse to Taking Risks Cynthia Chu says that being the CFO of Audible has let her “grow my responsibilities in unexpected ways.” Since she joined Audible in 2015 her role has expanded.
-
My'chal Wilkins Activates Caring in Newark My'chal Wilkins is a perfect embodiment of our People Principle for Activate Caring. He focuses on caring and developing his coworkers and improving his community.
-
Audible Launches “Next Chapter” Returnship Program At Audible, when we talk about building a talent pipeline, we always include caregiving in the conversation.
-
Brad Maglinger Helps Create Campaigns that Spark Conversation Brad Maglinger serves as Audible’s SVP, Head of Growth and Product Marketing. He joined us in 2021 to help drive customer experience and marketing, leveraging his extensive background with renowned global brands. At Audible, he guides teams tasked with creating campaigns that inform customers about new content and features—in ways that get them as excited as we are.
-
Rachel Ghiazza Loves Stories that Help Us Understand Each Other Under Rachel Ghiazza’s leadership, Audible’s original content slate has expanded rapidly, encompassing distinctive collaborations with celebrities and icons, and offering listeners even more to love.
-
Our Chief People Officer Anne Erni on Building Inclusion and Access After launching programs designed to support more women to work on Wall Street, Anne Erni joined her mission to Audible’s, helping us deepen and extend our workplace culture of Spectrum and Belonging across our hubs worldwide.
-
Michele Moncrieffe on Audible Pride “There are so many allies at Audible that I've had the pleasure of getting to work with and getting to know.“Michele Moncrieffe, Associate Manager Content Lifecycle, shares about her experience being a member of Audible PRIDE, the importance of impact groups and advice on allyship.
-
How Tom McKenna Leads a Global Marketing Team in Delighting New Listeners Tom McKenna, SVP, Global Media and Marketing Operations, leads Audible teams around the world in finding inventive ways to reach and delight customers. He shares the leadership values that guide him, favorite listens, and why your team’s trust matters.
-
Leanne Cartwright-Bradford is Helping Audible Make a Splash in Asia-Pacific As Head of Asia-Pacific, Leanne Cartwright-Bradford has overseen many exciting milestones as we create and produce more multilingual content that spans cultures and countries.
-
Audible’s CTO Tim Martin Has His Eye on What’s Next Tim Martin joined Audible in 2014, and stepped into the role of Chief Technology Officer in 2020—a year that presented unique challenges.
-
Meet Stephanie, an SDE energized by how much customers love our product “I am super excited to be working on a customer-facing team; it’s nice to point to an experience on Alexa and say, ‘I worked on that!” says Stephanie Diaz, software development engineer at Audible.
-
Audible Sound Bites with Franki De La Vega Coming from a background in theater, Franki De La Vega was drawn to the exciting developments in audio entertainment and now helps to bring Audible Theater productions to the stage as well as households and headphones around the world. Here she pulls back the curtain on what it’s like to work at Audible.
-
Audible Sound Bites with Jane Li Jane Li, an SDE II, leads a front-end team at Audible, crafting exceptional web experiences. Based in Utah, she works remotely to support her husband's medical school journey. Collaborating with product and design teams, Jane implements customer-centric features, ensuring an optimal experience.
-
Audible Sound Bites with Janine Jansen Janine Jansen works as a Mobile Growth Marketing Manager on our APAC Performance Marketing team, focusing on reaching potential Audible customers in India, Japan, and Australia. Based out of our Sydney hub, she studies all the possible ways to get more people excited about Audible.
-
Amazon Coding Sample This video dives into a coding example and how candidates should approach, analyze and solve such problems when interviewing at Amazon.
-
Amazon System Design Preparation This video tackles a system design example question and how candidates should approach, analyze and solve such technical questions.
-
Learn more about Audible's focus on Spectrum & Belonging We create a meaningful work experience that celebrates the glories of the human spectrum. Spectrum and Belonging (S&B) goes beyond compliance and embraces our collective desire to fully embrace what it means to celebrate all of our differences and to be heard.
-
These return-to-work programs could help moms reenter the workforce Hear from Anne Erni, our Chief People Officer, as she shares how Audible’s “Next Chapter” Returnship Program supports caregivers returning to the workforce. Read how we're aiming to level the playing field via CNN.
-
How I Grew as a Product Manager at a Company That Helps People Reach ‘Their Full Potential’ Myriam Kruse shares how she started her career in product management through “a series of intentional decisions and happy accidents.”
-
This UX Designer Helps to Make Audible More Accessible for All Growing up, Lisa Del Monte saw how much technology would have helped their grandfather, and it inspired them to make a difference in people’s lives. Now they lead Audible’s UX accessibility efforts, helping customers to connect with cherished stories.
-
Audible’s Leaders are Creating a Next Chapter Returnship Program That’s a Catalyst for Change Michael Masiello, Senior VP of Software Development, and Supriya Mimani, Director of HR Projects (Talent and Diversity, Equity & Inclusion) discuss the launch and success of Audible’s Next Chapter Returnship program.
-
Keeping Systems Safe & Secure with Continuous Integration On February 3, 2022, PowerToFly hosted an esteemed panel of Audible's women leaders to share how using continuous integration can keep systems safe and secure. This networking and hiring event attracted software engineers interested in various opportunities at Audible.
-
Hub+Home: Reimagining the Future of Work at Audible As vaccinations make it possible to return to something ‘closer to normal,’ what will the future of work at Audible look like?
-
‘Uniqueness Is Celebrated’: Exploring This Company’s Culture of Care While it was Sally Sarpong’s love of books that initially drew her to Audible, it’s Audible’s people-first culture that has kept her there for nearly seven years.
-
Abby West Works to Amplify Stories from Across the Human Spectrum Abby West is helping to create a new frontier in audio entertainment. After spending several years in print and digital journalism, she joined Audible as an editor in 2017, and in 2018, she co-founded the Black Employee Network (BEN), one of Audible’s employee-led impact groups.
-
Audible Announces Artists for First Phase of Newark Artist Collaboration Audible today announced the artists selected for the first phase of the Newark Artist Collaboration, a program created to amplify the work of Newark-based artists and encourage local investment in Newark’s creative community.
-
Technical Interview Advice Meet Veena, one of our Technical Recruiters, as she shares tips to help you prepare for your technical interview and why she joined the Audible team.
-
LinkedIn Top Companies 2022: Media & Entertainment We're proud to be recognized in LinkedIn's List of #LinkedInTopCompanies in Media & Entertainment for 2022.
-
Audible Named Among 100 Best Workplaces for Innovators by Fast Company We’re proud to be recognized as a place where inventive minds and diverse experiences are valued, and where employees are actively encouraged to use their ideas and talents to improve our customers’ lives.
-
Audible Wins 2021 Digiday Worklife Award This year’s Worklife Awards winners capture responses and new directions, and exemplify how companies worked to adapt to these changes and more. The organizations the judges have selected adjusted to a series of new norms across 2021...
-
How He Built This: Don Katz on the Amazing Story of Audible’s Founding The interview offers a behind-the-scenes glimpse into the challenges that Katz and the Audible team faced as they pioneered an entertainment category, starting with his struggle to gather support for his vision.
-
Study Shows Nearly Half of Kids are Listening to Audiobooks and Podcasts There’s nothing like getting swept up in a great story, and at Audible we're proud to be doing the work that brings these stories to life for listeners across all geographies and ages.
-
Audible wins WorkLife 50 award by Digiday We're proud to be recognized by Digiday as a WorkLife50 award winner! From professional development and tuition reimbursement programs, to flexible work and Audible Wellness initiatives, like weekly meditations and consultations with dietitians and clinical psychologists; we’re thrilled to be recognized as an employer who prioritizes employee's well-being and Work-Life Balance.
-
Sailaja Sikharam: From Engineer to Head of Content and Royalty Systems Sailaja Sikharam joined us in 2005 as a software development engineer, back when our offices were located in Wayne, New Jersey. Over the last two decades, as Audible’s content, services, employees, and global customer base have grown, Sikharam has grown with us, taking on expanded management and directorial roles.
-
How Sabrina Crespo Helps Audible Keep Pace with Our Global Growth When Sabrina Crespo joined Audible in 2016, she was immediately tasked with a daunting project—in fact, heading up a major transformation. She would be responsible for scaling Audible’s human resources’ technology, immigration, and operations, which had been combined into one centralized team, People and Places, to keep pace with employee growth. “I thrive on taking ambiguity, chaos and a blank slate, and then creating order and a foundation to build upon,” Crespo says.
-
Audible Sound Bites with Dominic Morgan Dominic Morgan is an Associate Director of Data Product Management on our Product & Insights team. His team focuses on providing various other teams at Audible with the right tools for analyzing data, and helping them use that information to make decisions and design solutions that delight our customers. He’s also part of our employee-led impact group, Unidos, which works to amplify the voices of our Latino and Hispanic employees, content creators, and community.
-
Audible’s Razwan Karamat Ali Believes Finance Tells a Story of its Own It might sound obvious that our Head of Global Finance and Accounting, Razwan Karamat Ali, has always been a “numbers guy,” but his passion goes beyond that, to the story the numbers tell. A certified public accountant (CPA), Ali joined Audible in 2016 as VP, Head of Global Financial Planning & Analysis, and since then, his team has grown considerably, becoming, as Ali says, “a truly global finance organization with one team mentality,” with scaled automated tools and standardized processes that support Audible’s worldwide operations and help drive business decisions.
-
Audible Sound Bites with Christopher Omachi Christopher Omachi is an Associate Director, Business Development. He started as a contractor on our Content Marketing team, working in part with Business Development, so after a few months, when a full-time role opened up on that team, he was a great fit. He splits his time working remotely and commuting from Brooklyn to our Newark headquarters as he finds ways to reach new listeners and introduce them to Audible.
-
Audible Sound Bites with Veronica Perez Verónica Pérez is an Associate Director of Lifecycle Performance for Audible’s EU service. She joined us in 2019 to help launch our service for Spain after falling in love with listening to Audible. Working out of Madrid, she’s discovering ways to continually delight listeners throughout Europe.
-
Audible Sound Bites with Patricia Burgos As Audible’s Director, Global Paid Media, Patricia Burgos is helping future customers around the world discover Audible. She joined us in 2018, coming from a career in marketing leadership at major media companies. Patricia also helped found our employee-led impact group Unidos, which works to amplify the voices of our Latino and Hispanic employees, content creators, and community.
-
Audible Sound Bites with Rhonda Adams Medina As Audible’s Head of Business Affairs, Rhonda Adams-Medina heads up a team that helps facilitate the complex deals that enable us to acquire, develop and produce exciting original entertainment. And whenever an Audible Original is adapted for film or TV, her team manages those deals, too. The Harvard Law graduate came to us in 2022 with 25 impressive years of experience advising and securing deals for major entertainment companies.
-
Raphael Cailloux Finds Inspiration and Beauty in Data Science Cailloux, who was born in Paris, is drawn to the Zen way of thinking about things, even numbers. When he first joined Audible, in 2015 at our Berlin hub, he was managing data science for our service in the EU, with a team of one data scientist. Now he oversees a worldwide team of about 75 employees who are helping our business make strong, data-driven choices in order to continuously evolve Audible’s offering and surpass our customer’s expectations.
-
Bernard Thomas Leads Audible’s Global Customer Support with Compassion We may be biased, but we believe Audible’s customer support is really something special. Led by Bernard Thomas, Head of Global Support Operations, the team is motivated by a genuine love of helping people. This is apparent in the way our customer support representatives regularly form bonds with listeners and each other, embodying the culture of care we have worked to build and strengthen over the years.
-
Audible’s Head of UX Design Sandy Fershee Finds Inspiration Everywhere Sandy Fershee is the embodiment of Audible’s People Principle “Study and Draw Inspiration From Culture and Technology,” deriving lessons, insight, and ideas from all around her, then applying them to her user-focused design ethos. She shares about this, as well as her hunger to see and experience the world, its people, cuisines and dances, and the value she finds in being an introvert.
-
Audible Sound Bites with Jessica Johnson Gale Jessica Johnson Gale is an Operations Manager on Audible’s User Experience Research team (UXR). She joined us in 2018 as a contractor and quickly realized how much Audible’s impact work (and our commitment to her beloved hometown of Newark) aligned with her own values. Now a full-time employee, she has been helping our Product and Insights org study and analyze our customers’ experiences so we can continue delighting and surprising them.
-
Audible Unveils New Artworks in Phase Three of Newark Artist Collaboration Audible proudly announced a new series of public artworks in Newark as the third phase of the Newark Artist Collaboration, its program amplifying the work of local artists and encouraging investment in Newark’s creative community. This phase of the collaboration, which first launched in 2021, builds around the recently erected monument of Harriet Tubman, Shadow of a Face, by Nina Cooke John, and amplifies underrepresented voices through the power of storytelling.
-
Audible Sound Bites with Nic Dacre Nic Dacre is a Production Coordinator for Audible UK’s Production and Studios team. Based out of our London hub, he works closely with our in-house director and producers, and our external production partners, to ensure UK podcast production milestones are met. As part of Audible’s community impact work, Nic has also taught storytelling and podcast-production sessions for young incarcerated adults. Get to know more about him and the team here!
-
Audible’s Top Moments from 2023 In 2023, Audible created blockbuster global content, secured exclusive production deals, celebrated Audible Theater's fifth anniversary, expanded our hubs and community engagement worldwide, prioritized employee well-being, and earned widespread acclaim and awards.
-
Sophie Plateau on Women@ at Audible “If people want to be better allies in the workplace, it's so important that they listen, that they learn, and that they take action if necessary.” Hear from Sophie Plateau, Manager of Global Community Impact, on the importance of Impact Groups and how groups like Women@ provide a space for women and allies alike.
-
Audible’s Artist Collaboration Goes Global In 2021, Audible launched the Newark Artist Collaboration (NAC) to offer ongoing opportunities to local artists and to encourage investment in the city’s creative economy. Now, with planning underway for the next phases of NAC, new collaborations have taken off in London and Berlin.
-
Identity School of Acting Participates in Voice Acting Module at Audible’s London Studios Hear about the impact Audible’s collaboration with the Identity School of Acting is having on the next generation of performers in the UK.
-
Audible and Amazon MGM Studios Announce Podcast Slate in Series Development Audible and Amazon MGM Studios, a leading entertainment company focused on the production and global distribution of film and television content, unveiled plans to co-develop and co-produce an impressive slate of Audible Originals as series in development.
-
Audible Unveils New Studio in the Heart of Berlin Audible has a new studio in the heart of Berlin! The studio’s four state-of-the-art recording spaces, including a multi-cast recording studio and recording booths fit for podcast recording or solo narration, will enable us to create immersive audio stories featuring Germany’s top creative talent and inspire more listeners than ever before.
-
Building Relationships with Our Community in Cambridge To define their community strategy, Audible leaders in Cambridge turned to our Activate Caring People Principle. “We’ve always been really excited about Activate Caring as a mission; we embraced it quickly,” says Jenn Lee, Director of Software Development. “So the first thing we did was say, ‘What does it mean for us?’” They decided to focus on how the 100-plus Cambridge employees’ technical skills could make the greatest impact. As an office of mostly engineers, “We decided to give back leveraging our technical strengths.”
-
Speaking to an Identity - Audible and The Loop Lab 2023 Audible and The Loop Lab collaborated on a series of short films to shine a light on the challenges that many are facing in the City of Cambridge (and beyond). This video showcases ESL students as they share about their experience in the public school system.
-
Audible Sound Bites with Jeanie Pierre
-
Stories of Black Liberation Give Voice to Harriet Tubman Monument “Harriet Tubman’s legacy and the stories of liberation through our own community have now come to life,” says fayemi shakur, Director of Arts and Culture for the city of Newark, about Audible’s first-ever public audio installation created for Shadow of a Face, the recently erected monument of Harriet Tubman in Newark’s Harriet Tubman Square.
-
Listening is at the Heart of Diana Dapito’s 20-Year Career at Audible Today, people around the world know Audible as a leading provider and producer of audio storytelling with 900,000 titles in our catalog, thousands of Originals, and millions of customers. But when Diana Dapito joined us in 2004, it was still early days for digitizing audiobooks, magazines, speeches, and more, so people could carry and access them on portable devices. Dapito’s first role involved adding a handful of new titles to the catalog each week.
-
Audible Sound Bites with Michael Steinkrauss Michael Steinkrauss is a Director of Quality Assurance at Audible, leading teams who are helping to ensure Audible’s service and features are not only meeting, but exceeding our customers’ expectations. Based in our hub in Cambridge, Massachusetts, he also helps direct our impact activities in the community, manages our internship program there, and mentors others at Audible and Amazon.
