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Customer Care

We want our listeners' experience with us to be as delightful and seamless as the stories they consume. Our dedication to providing exceptional customer experience is only rivaled by our own passions for the content we share. Our creative, highly trained team of global specialists are devoted to creating positive encounters that assure our customers always feel supported.


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When We Talk About Care

“They’re the most passionate and committed people I’ve ever worked with,” says Sanchez Brown, Senior Supervisor of Global Support, about his team at Audible. Brown has had an incredible ten-year journey with Audible, first joining in Jamaica as a customer support agent and then transferring to New Jersey, where he manages a team of customer support leads at our headquarters in Newark. Compassionate, community-minded, and customer-obsessed, Brown and his team help listeners around the world quickly resolve issues so they can stay informed, entertained, and inspired.

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Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

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Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.


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