Newark, New Jersey
Culver City, California
Cambridge, Massachusetts
Senior UX Writer
Product & Customer Experience | Job ID 3029645Job Summary
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Senior UX Writer on the Product Writing team, you'll be customer-obsessed, shaping content strategies that deeply resonate with our listeners' needs and curiosities. Just when it seems a strategy is perfected, you'll envision thoughtful new ways to take it further, continuously evolving the content experience. Your creativity will transform profound customer insights into innovative content strategies that unleash the power of the spoken word.
ABOUT YOU
Life inspires your work. You look to yourself for insight, always striving for more, an expert in proactive strategic thinking. No stone is ever left unturned; you're all about asking the big questions and the small ones. The only thing more exciting than validating a content strategy is sharing it with your team. And as a collaborator and mentor, you've seen first-hand how constructive feedback and a growth mindset create an environment where everyone thrives. You're ready to hone your craft and broaden your content strategy skills, but the journey with your team is what drives you.
As a Senior UX Writer, you will…
- Develop and implement comprehensive content strategies that support user needs and business goals across multiple channels and platforms
- Conduct in-depth user research, analyze data, and gather insights to inform content strategy, ensure content resonates with diverse listener groups, and identify opportunities for improvement
- Collaborate with cross-functional teams, including product managers, designers, developers, and subject matter experts, to scale and align content strategies with overall product and business needs
- Create and contribute to content style guides and patterns, standards, and best practices, ensuring consistency, scalability, and adherence to Audible's voice and tone guidelines
- Develop strategies for extending and adapting the Audible brand voice into the product experience based on context
- Oversee content creation, curation, and governance processes, ensuring high-quality, timely, and relevant content delivery across all touchpoints
- Stay up-to-date with the latest trends, technologies, and best practices in content strategy, user experience design, and digital marketing
- Mentor and provide guidance to peers within the Product and UX org, fostering a culture of continuous learning and professional growth within the team
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
ABOUT THIS ROLE
As a Senior UX Writer on the Product Writing team, you'll be customer-obsessed, shaping content strategies that deeply resonate with our listeners' needs and curiosities. Just when it seems a strategy is perfected, you'll envision thoughtful new ways to take it further, continuously evolving the content experience. Your creativity will transform profound customer insights into innovative content strategies that unleash the power of the spoken word.
ABOUT YOU
Life inspires your work. You look to yourself for insight, always striving for more, an expert in proactive strategic thinking. No stone is ever left unturned; you're all about asking the big questions and the small ones. The only thing more exciting than validating a content strategy is sharing it with your team. And as a collaborator and mentor, you've seen first-hand how constructive feedback and a growth mindset create an environment where everyone thrives. You're ready to hone your craft and broaden your content strategy skills, but the journey with your team is what drives you.
As a Senior UX Writer, you will…
- Develop and implement comprehensive content strategies that support user needs and business goals across multiple channels and platforms
- Conduct in-depth user research, analyze data, and gather insights to inform content strategy, ensure content resonates with diverse listener groups, and identify opportunities for improvement
- Collaborate with cross-functional teams, including product managers, designers, developers, and subject matter experts, to scale and align content strategies with overall product and business needs
- Create and contribute to content style guides and patterns, standards, and best practices, ensuring consistency, scalability, and adherence to Audible's voice and tone guidelines
- Develop strategies for extending and adapting the Audible brand voice into the product experience based on context
- Oversee content creation, curation, and governance processes, ensuring high-quality, timely, and relevant content delivery across all touchpoints
- Stay up-to-date with the latest trends, technologies, and best practices in content strategy, user experience design, and digital marketing
- Mentor and provide guidance to peers within the Product and UX org, fostering a culture of continuous learning and professional growth within the team
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Basic Qualifications
- 5+ years of experience in UX writing, content design, digital marketing, or a related field, with a strong portfolio demonstrating successful content design development and execution
- Understanding of user experience principles, information architecture, and content strategy best practices
- Experience working in an Agile or iterative development environment
- Experience with user research methodologies and the ability to translate insights into actionable content strategies
- Understanding of user experience principles, information architecture, and content strategy best practices
- Experience working in an Agile or iterative development environment
- Experience with user research methodologies and the ability to translate insights into actionable content strategies
Preferred Qualifications
- Experience with content management systems (CMS) and content strategy tools
- Knowledge of accessibility standards and inclusive design principles
- Understanding of the audiobook, entertainment or digital media industries
- Proficiency in languages other than English (based on Audible's global presence)
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Collaborative mindset and the ability to work effectively with cross-functional teams
- Passion for creating exceptional user experiences and a commitment to continuous learning and professional growth
- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
- Knowledge of accessibility standards and inclusive design principles
- Understanding of the audiobook, entertainment or digital media industries
- Proficiency in languages other than English (based on Audible's global presence)
- Strong analytical and problem-solving skills, with the ability to make data-driven decisions
- Collaborative mindset and the ability to work effectively with cross-functional teams
- Passion for creating exceptional user experiences and a commitment to continuous learning and professional growth
- Excellent written and verbal communication skills, with the ability to articulate complex ideas clearly and concisely
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127,100/year in our lowest geographic market up to $211,600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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