Manager, Product Operations, Product Strategy and Operations
Product & Customer Experience | Job ID 3152388Job Summary
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
As a Manager on our Product Strategy and Operations team, you will work with Strategy, Product, Design, and Insights business partners to influence and force-multiply our business performance and improve our customer experience.
ABOUT YOU
You will work with leadership stakeholders to increase our effectiveness and efficiency, and design and develop measurement frameworks to drive accountability. You will work with cross-functional colleagues across Marketing, Content, Finance, and Product Marketing to ensure Audible leadership and practitioners understand performance outcomes to execute against our short- and long-term strategy. You will have have strong business acumen, excellent problem-solving skills, and the ability to synthesize data across data sources.
As a Manager, Product Operations, you will...
- Work with the Director of Product Planning and Operations to build and refine measurement frameworks that drive transparency around business performance and optimize for efficiency and accountability across the Product function
- Develop an in-depth knowledge of relevant data sources, business intelligence processes, and insights and analyses to maximize the impact of the Product team
- Own a Key Performance Indicator (KPI) framework and Monthly Business Review cadence for Product
- Identify tradeoffs across our goals and KPIs to inform strategy and proactively manage risk
- Work with cross-functional partners across Audible to identify performance trends and patterns, and develop narratives and presentations to communicate recommendations to senior leadership
- Own special projects to enable the Audible Product team to continuously deliver delightful customer experiences
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
ABOUT THIS ROLE
As a Manager on our Product Strategy and Operations team, you will work with Strategy, Product, Design, and Insights business partners to influence and force-multiply our business performance and improve our customer experience.
ABOUT YOU
You will work with leadership stakeholders to increase our effectiveness and efficiency, and design and develop measurement frameworks to drive accountability. You will work with cross-functional colleagues across Marketing, Content, Finance, and Product Marketing to ensure Audible leadership and practitioners understand performance outcomes to execute against our short- and long-term strategy. You will have have strong business acumen, excellent problem-solving skills, and the ability to synthesize data across data sources.
As a Manager, Product Operations, you will...
- Work with the Director of Product Planning and Operations to build and refine measurement frameworks that drive transparency around business performance and optimize for efficiency and accountability across the Product function
- Develop an in-depth knowledge of relevant data sources, business intelligence processes, and insights and analyses to maximize the impact of the Product team
- Own a Key Performance Indicator (KPI) framework and Monthly Business Review cadence for Product
- Identify tradeoffs across our goals and KPIs to inform strategy and proactively manage risk
- Work with cross-functional partners across Audible to identify performance trends and patterns, and develop narratives and presentations to communicate recommendations to senior leadership
- Own special projects to enable the Audible Product team to continuously deliver delightful customer experiences
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Basic Qualifications
- Experience using data analysis to drive business decisions
- 2+ years of relevant experience in the areas of Business Operations, Consulting, or Strategic Analytics in a digital environment or in a related field
- Experience creating concise, clear documentation and analysis that meets leadership requirements for immediate review
- Experience in digital media content, specifically subscription streaming services and/org two-sided marketplace business models
- Experience using Excel and data visualization tools (e.g., Tableau, PowerBI)
- 2+ years of relevant experience in the areas of Business Operations, Consulting, or Strategic Analytics in a digital environment or in a related field
- Experience creating concise, clear documentation and analysis that meets leadership requirements for immediate review
- Experience in digital media content, specifically subscription streaming services and/org two-sided marketplace business models
- Experience using Excel and data visualization tools (e.g., Tableau, PowerBI)
Preferred Qualifications
- Undergraduate degree in business, finance, analytics, economics, or related fields
- Previous experience in large B2C companies a plus
- Strong interpersonal skills and proven ability to work seamlessly with a variety of functional disciplines
- Ability to learn quickly, and comfort with ambiguity
- Work under pressure and tight deadlines with demonstrated achievement in prior roles, with increasing levels of responsibility and independence
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,100/year in our lowest geographic market up to $190,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
- Previous experience in large B2C companies a plus
- Strong interpersonal skills and proven ability to work seamlessly with a variety of functional disciplines
- Ability to learn quickly, and comfort with ambiguity
- Work under pressure and tight deadlines with demonstrated achievement in prior roles, with increasing levels of responsibility and independence
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $115,100/year in our lowest geographic market up to $190,400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Related Jobs
- Product Manager - Tech, Consumer Growth Newark, New Jersey Product & Customer Experience
- Program Manager, Customer Service Center of Excellence (CoE) Newark, New Jersey Technology, Product & Customer Experience
- Program Manager, Customer Service Center of Excellence (CoE) Newark, New Jersey Technology, Product & Customer Experience