Associate Manager, Creator Relationships, Audible Content
Product & Customer Experience | Job ID 10399726Job Summary
At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.
ABOUT THIS ROLE
The Associate Manager, Creator Relations will support Audible's creator community in diverse markets around the world. This role is in the Content organization, and will work with internal stakeholders as well as independent creators – primarily authors, publishers, and narrators – to understand their goals and advocate for their needs. You will help build sustainable 1:1 creator relationships across different languages and cultures, develop creator support strategies tailored to regional needs, and serve as a bridge between international creative communities and Audible's global teams. This is a unique opportunity to shape how Audible empowers independent creators while managing high-touch relationships with emerging voices in the audio storytelling space.
ABOUT YOU
You are a fast learner and entrepreneurial strategist who will master the intricacies of the business of making and distributing audiobooks while simultaneously serving as a business partner to members of the creative community. You have experience working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic and not afraid to take risks. You have experience supporting creators in international markets and understand how to navigate cultural nuances in different regions.
As an Associate Manager, Creator Relations, you will…
- Build and grow creator communities through strategic relationship development, creator education, and brand awareness initiatives
- Develop comprehensive playbooks, internal processes, and operational frameworks that document best practices and enable scalable creator support programs
- Establish and manage 1:1 relationships with top-tier global creators, providing support in their native languages when possible, educating them on self-publishing fundamentals, and documenting interactions to track relationship health and inform partnership decisions
- Understand top creators’ content pipeline to inform content promotion across Audible surfaces, as well as content acquisition from new and existing partners
- Work cross functionally with Content Programming, Marketing, Operations, Customer Care, Risk Management, and other internal Audible teams and content programs to ensure creator success
- Act as a trusted voice of the creator in all internal discussions pertaining to Audible’s service
- Travel to support creator communities, represent the company at international conferences and creator events, meet with local communities, and identify regional opportunities
ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.
ABOUT THIS ROLE
The Associate Manager, Creator Relations will support Audible's creator community in diverse markets around the world. This role is in the Content organization, and will work with internal stakeholders as well as independent creators – primarily authors, publishers, and narrators – to understand their goals and advocate for their needs. You will help build sustainable 1:1 creator relationships across different languages and cultures, develop creator support strategies tailored to regional needs, and serve as a bridge between international creative communities and Audible's global teams. This is a unique opportunity to shape how Audible empowers independent creators while managing high-touch relationships with emerging voices in the audio storytelling space.
ABOUT YOU
You are a fast learner and entrepreneurial strategist who will master the intricacies of the business of making and distributing audiobooks while simultaneously serving as a business partner to members of the creative community. You have experience working with creators and have a solid understanding of their needs. You thrive in a highly entrepreneurial, fast-changing, and collaborative environment where people are driven, enthusiastic and not afraid to take risks. You have experience supporting creators in international markets and understand how to navigate cultural nuances in different regions.
As an Associate Manager, Creator Relations, you will…
- Build and grow creator communities through strategic relationship development, creator education, and brand awareness initiatives
- Develop comprehensive playbooks, internal processes, and operational frameworks that document best practices and enable scalable creator support programs
- Establish and manage 1:1 relationships with top-tier global creators, providing support in their native languages when possible, educating them on self-publishing fundamentals, and documenting interactions to track relationship health and inform partnership decisions
- Understand top creators’ content pipeline to inform content promotion across Audible surfaces, as well as content acquisition from new and existing partners
- Work cross functionally with Content Programming, Marketing, Operations, Customer Care, Risk Management, and other internal Audible teams and content programs to ensure creator success
- Act as a trusted voice of the creator in all internal discussions pertaining to Audible’s service
- Travel to support creator communities, represent the company at international conferences and creator events, meet with local communities, and identify regional opportunities
ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.
Basic Qualifications
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3+ years of program or project management experience
- 3+ years of experience in international business development, partner management, or creator relations with demonstrated success supporting programs across different markets
- Professional proficiency in Spanish
- Experience with program management and managing multiple priorities across different markets simultaneously
- Experience designing strategies and building operational frameworks in ambiguous or startup environments
- Experience adapting business approaches for different regional markets and demonstrated cross-cultural communication skills
- Experience working cross functionally, changing business environments with cross-functional teams (e.g., legal, marketing, product, tech, operations)
- Experience and knowledge in media and entertainment industry trends
- Experience in Microsoft Office Suite (Excel, PowerPoint) and experience using business data to make strategic recommendations
- Experience working cross functionally with tech and non-tech teams
- 3+ years of program or project management experience
- 3+ years of experience in international business development, partner management, or creator relations with demonstrated success supporting programs across different markets
- Professional proficiency in Spanish
- Experience with program management and managing multiple priorities across different markets simultaneously
- Experience designing strategies and building operational frameworks in ambiguous or startup environments
- Experience adapting business approaches for different regional markets and demonstrated cross-cultural communication skills
- Experience working cross functionally, changing business environments with cross-functional teams (e.g., legal, marketing, product, tech, operations)
- Experience and knowledge in media and entertainment industry trends
- Experience in Microsoft Office Suite (Excel, PowerPoint) and experience using business data to make strategic recommendations
Preferred Qualifications
- Familiarity with rights management complexities in international publishing
- Knowledge of best practices within the domains of customer success, community management, business development, partner relations and CRM management
- Experience working with creators, publishers, or literary agencies in Latin American, European, or Asia-Pacific markets
- Professional proficiency in a third language (in addition to English and Spanish)
- Understanding of audiobook production, narration, or audio content creation workflows
- Experience working within a community of independent creators, such as a self-publishing product
- Ability to travel internationally up to 20% of time and experience presenting at conferences or industry events
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
USA, CA, Culver City - 74,200.00 - 129,800.00 USD annually
USA, NJ, Newark - 81,600.00 - 142,800.00 USD annually
- Knowledge of best practices within the domains of customer success, community management, business development, partner relations and CRM management
- Experience working with creators, publishers, or literary agencies in Latin American, European, or Asia-Pacific markets
- Professional proficiency in a third language (in addition to English and Spanish)
- Understanding of audiobook production, narration, or audio content creation workflows
- Experience working within a community of independent creators, such as a self-publishing product
- Ability to travel internationally up to 20% of time and experience presenting at conferences or industry events
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, CA, Culver City - 74,200.00 - 129,800.00 USD annually
USA, NJ, Newark - 81,600.00 - 142,800.00 USD annually
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