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Cambridge, Massachusetts

Head of Creator Technologies

Technology   |   Job ID  3134454
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Job Summary

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Audible’s Head of Creator Technologies is responsible for strategy, product, and execution in emerging technologies to scale creator offerings in support of Audible’s catalog expansion goals. The role will also work closely with partners in Audible’s Content organization to support and enhance Audible Creator eXchange (ACX) and new creator products. This role will work closely with Amazon partner organizations to leverage skillsets and technologies to deliver innovative technical solutions for creators. As per Audible’s People Principles: “We obsessively focus on other key stakeholders as if they are customers too: We serve the writers, actors, and other creative professionals who craft the words we deliver, as well as the people who live in the communities where we work. At Audible, we prize the capacity to see the world through others’ eyes.” Audible will continue to innovate on behalf our creators, finding new ways to attract and engage them. This role will lead a team of high-performing builders to deliver on Audible’s ambitious creator products and will help further establish Audible as the leader of the spoken word category we created.

This role will also serve as Audible’s Hub Lead in Cambridge, Massachusetts to ensure cultural continuity across Audible as well as localizing Audible’s Activate Caring mission. This is a senior leadership role directly reporting into Audible's Chief Technology Officer (CTO).

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers. Our diverse team depends on differing backgrounds and perspectives to foster robust conversations that lead us to the right solutions for our customers.

ABOUT YOU
You are curious, innovative and entrepreneurial, you stay on top of tools, trends, technologies and best practices. You have a passion for marketing and the related industry technologies and challenges and the expertise, strategic thinking, technical depth, and leadership skills needed to play a crucial leadership role in driving Creator technologies and innovations. You embrace ambiguity and aren’t afraid of changing directions if something isn’t working out. You will lead an product engineering team focused on emerging AI capabilities (we could even leave AI out if there are any concerns as “emerging technologies“ works) that reach current and future creators globally.

As a Head of Creator Technologies, you will...
- Define the strategy and lead the full product and delivery life cycle of emerging creator technologies
- Work at both the strategic and tactical level to champion bold, innovative creator solutions
- Have ownership over creator stack tool decisions, technical implementation, resource & roadmap planning and issue remediation
- Manage the complete software development lifecycle: defining, prioritizing, designing, and leading implementation and testing of new features within an Agile environment
- Partner effectively with all levels of leadership and with key stakeholders in Marketing, Content, Legal, and Amazon partner teams
- Influence through data-driven business cases to drive decisions
- Represent, verbally and in writing, complex decisions, trade-offs, and potential strategies clearly to executives to help them understand the decisions they have to make
- Constantly strive to raise the bar on delivery, operational excellence, performance, and quality in a fast-paced agile environment
- Define, manage, and improve the software and product development processes by working closely with high-performance builders
- Coach and mentor our high-performing architects and engineers to help them grow their skills, enhance their knowledge of our systems and their ability to get things done, while enabling them to be future leaders who are focused on building a high growth and inclusive culture
- Architect and develop the innovative technical design and implementation approach with the overall product line goals and objectives in mind
- Own team’s operational excellence, including creation of and monitoring of metrics and alarms in a continuous process improvement environment
- Be a passionate builder of talent and teams: hire, coach, and mentor builders on the team

ABOUT AUDIBLE

Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.

Basic Qualifications

- Bachelor's degree or above in computer science or equivalent
- 15+ years of industry experience in software development
- 5+ years of experience building, managing and developing software engineering teams and 3+ years of managing multiple managers of teams
- Prior experience as a software engineer including experience designing and coding highly scalable, available and low latency services
- Experience in driving new feature prioritization, development, and delivery
- Experience collaborating with and influencing technical leaders
- Experience in creating communication strategies that engage and impact internal and external stakeholders
- Professional experience in setting up end-to-end marketing technology stacks, marketing automation programs, and data flows
- Experience working with customer data platforms, tag management platforms, web analytics tools and marketing automation tools

Preferred Qualifications

- Demonstrated ability to build, motivate and retain high-performance engineering teams while leading engineering culture change
- Excellent written and verbal communication skills with the ability to present complex technical information in a clear and concise manner to a variety of audiences
- Keeps up to date on AI innovations that align with our business goals
- Experienced with building and architecting on AWS
- Experience being a manager of managers, growing managers to scale with the needs of the organization and working through others to accomplish the day-to-day work of the organization
- Demonstrated ability to make things happen in a fast-paced, dynamic environment
- Experience defining and championing best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations
- Outstanding interpersonal and communication skills and the ability to work effectively across teams & multiple division stakeholders
- Results oriented and with a strong customer focus
- Highly autonomous
- Delivers with little guidance

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $264,100/year in our lowest geographic market up to $350,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to leverage all of Amazon's technologies while still being on a small team with an entrepreneurial spirit. We’re looking for someone who knows how to use data to provide our customers with engaging and inspiring experiences.

    • Curious You are open to others’ perspectives and ideas. When faced with challenges, you stay inquisitive, collaborating and testing different approaches.
    • Imaginative You imagine freely and support your colleagues’ own imagining. You ask “What if…?” and employ original thinking in your work.
    • Customer Centric You are passionate about creating delightful experiences. Whether you’re working with creators, customers, or colleagues you aim to exceed their expectations in every way.
    • Inventive You express ideas and navigate complex and ambiguous situations in novel ways, even creating new paradigms or structures for others to follow.
    • Socially Conscious You’re mindful of the impact we have on each other and apply empathy into your work with colleagues, communities, and customers.
    • Effective Communicator By adapting complex information for your audience, you’re able to foster collaboration and have a positive impact on outcomes

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Community

We are committed to building and sustaining a diverse and inclusive culture and community. Audible’s Impact Groups encourage an environment where you can be you, and bring your whole self to work.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Learning & Development

We want to help you grow with learning and development programs, leadership training and tuition reimbursement.

Play Video: Be Customer Obsessed

Be Customer Obsessed

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Imagine & Invent Before They Ask

Play Video: Articulate The Possible & Move Fast To Make It Real

Articulate The Possible & Move Fast To Make It Real

Play Video: Study & Draw Inspiration From Culture & Technology

Study & Draw Inspiration From Culture & Technology

Play Video: Activate Caring

Activate Caring

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 25 years and those who have arrived in the past few weeks and months.

View all Our People Principles
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Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. We recruit and cultivate local talent, and we drive forward a wide range of initiatives focused on returning Newark to its roots as a hub of innovation. Our global offices embrace the same principle, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

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Location Benefits

Our Newark office is at the heart of the audio revolution. We stay inspired by visiting creatives, guest speakers, professional development, and community engagement. We fuel our ideas with daily catered lunch and then take in local culture or hang out with colleagues at weekly happy hours. Getting here is easy with free parking or transit perks, and employees who move to the neighborhood enjoy our monthly Live Local housing subsidy.

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