Diané Garcia-Gaytan is a Support Engineering Manager who leads a team helping to reinforce security, compliance and fraud prevention. Working from Mexico City, she and her team ensure that customers’ personal data, payment information, and listening experience remain protected and private at every touchpoint.

What is life like at the hub you are aligned to?

I work out of Amazon’s Mexico City office, in the beautiful Polanco neighborhood. My team eats lunch together weekly, and we have fun outside of work regularly — for example, we recently challenged each other in a go-kart race!

What was your first Audible listen? What inspired you to check it out?

My Life on the Road by Gloria Steinem. I was drawn to it after watching her documentary. I can now confidently say that Audible changed my life, as it opened the door to literature that I might’ve stayed away from otherwise.

Can you share a bit about your career journey?

I spent over six years at Amazon, where I had the opportunity to lead teams in North America, then in July 2025, I relocated to Mexico City to support Audible’s service as an Amazon Support Engineering Manager. I lead a team of engineers that has quadrupled in just a couple of months. I’m excited about the challenges that we face and the innovative solutions the team delivers.

Can you share about your employee experience and the transition to your new role?

I’ve been super lucky to have leaders who are truly invested in seeing me and my peers grow our skills and careers. Throughout my transition to supporting Audible, I was fully supported by leaders and the recruiting team.

How do you draw inspiration from culture and technology?

Curiosity plays a big part. I make a conscious effort to understand and help others by learning about anything and everything. In my line of work, it’s crucial to be comfortable facing learning curves, and I meet such challenges with glee as I know they help me grow both personally and professionally. As a leader, I also enable my team to prioritize exploration, curiosity and learning. I believe that this set of tools brings motivation to their day-to-day work, just as it inspires me to continue to deliver for them.

Can you describe any community impact activities you’ve participated in? What do those experiences bring to you, personally?

I recently participated in a disaster relief activity, where I had the opportunity to contribute to my community by building kits for families in need. Thanks to my mom, helping the community has always been an important part of my life. She would rally us into helping her deliver groceries and gifts to people in need, inspiring us to help whenever and however you can. 

What’s one quality people interested in working on your team need to be successful here?

Curiosity. All around us, technology is continuously evolving, and staying curious allows us to explore innovative solutions. Success requires being open to learning and evolving all the time. 

Lightning round!

Favorite genre? Biographies and memoirs.

Listening from a speaker or headphones? Headphones.

Favorite activity while listening? Walking.

Morning person or night owl? Morning person.

Favorite snack? Spicy gummy bears.

What are you currently listening to?

The Audible full-cast adaptation of George Orwell’s 1984. Its immersive narration makes it feel like you are part of the story. 

See open Technology roles at Audible