Business Analyst
Technology | Job ID 3018978Job Summary
ABOUT THIS ROLE
In this role, you will provide analytical solutions and insights to support strategic decision-making across customer service, product and business development teams. Demonstrating your commitment to Audible and Amazon leadership principles, you will work with customer service stakeholders as a trusted analytical partner, using data to guide business decisions and strategy development. You will support various initiatives through structured analyses, helping stakeholders form data-driven strategies for customer targeting, messaging, content, and value propositions. You will design and execute analyses to maximize business value, manage multiple projects simultaneously, and drive continuous improvement in analytical processes.
ABOUT YOU
You are able to work with limited guidance, handle multiple projects concurrently, maintain relationships with stakeholders, and own deliverables end to end. You think both tactically and strategically, develop insightful analyses, communicate findings clearly to various audiences, and work effectively in cross-functional teams.
As a Business Analyst, you will...
- Deliver regular reporting and insights through leadership reviews (MBRs, QBRs)
- Develop and maintain analytics solutions to support team goals and inform business decisions
- Conduct diagnostic analyses of customer behavior (churn, engagement, listening, sales, etc.), customer needs (pricing, content, experience), and business propositions
- Design and execute analyses to support business objectives such as Churn Reduction, Revenue Optimization, Member-LTV maximization, and Campaign Optimization
- Partner with stakeholders to identify opportunities for process improvement and drive efficiencies
- Analyze impact of mandates and special initiatives on customer service reporting and identify changes and improvements to be made
- Create and optimize reporting systems, leveraging readily available data and exploring new data sources
- Apply advanced transformations within spreadsheets, SQL, or other relevant tools
ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. We are a global company with an entrepreneurial spirit. We are dreamers and inventors who are passionate about the positive impact Audible can make for our customers and our neighbors. This spirit courses throughout Audible, supporting a culture of creativity and inclusion built on our People Principles and our mission to build more equitable communities in the cities we call home.
Basic Qualifications
- Experience with SQL
- Experience in presenting to and influencing senior stakeholders
Preferred Qualifications
- Advanced degree in a quantitative field
- Experience with statistical analysis and data visualization
- Prior work experience in digital media, entertainment industry, or subscription businesses
- Experience in process improvement and optimization
- Demonstrated ability to mentor others and influence cross-functional teams
- Demonstrated ability to work independently and deliver consistent results
- Strong written and verbal communication skills
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
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Audible Success Profile
Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to leverage all of Amazon's technologies while still being on a small team with an entrepreneurial spirit. We’re looking for someone who knows how to use data to provide our customers with engaging and inspiring experiences.
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- Curious You are open to others’ perspectives and ideas. When faced with challenges, you stay inquisitive, collaborating and testing different approaches.
- Imaginative You imagine freely and support your colleagues’ own imagining. You ask “What if…?” and employ original thinking in your work.
- Customer Centric You are passionate about creating delightful experiences. Whether you’re working with creators, customers, or colleagues you aim to exceed their expectations in every way.
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- Inventive You express ideas and navigate complex and ambiguous situations in novel ways, even creating new paradigms or structures for others to follow.
- Socially Conscious You’re mindful of the impact we have on each other and apply empathy into your work with colleagues, communities, and customers.
- Effective Communicator By adapting complex information for your audience, you’re able to foster collaboration and have a positive impact on outcomes
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What we can offer you
We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.
Flexible Work
We promote flexibility in how and where we work with our Hub+Home hybrid workplace model.
Health
Dental and vision plans, life insurance, and the medical plan options that suit individual needs.
Savings
Plan for your future with employer-matched savings accounts.
Stock
We grant our employees restricted stock units, because we want them to think and act like owners.
Time Off
We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.
Community
We are committed to building and sustaining a diverse and inclusive culture and community. Audible’s Impact Groups encourage an environment where you can be you, and bring your whole self to work.
Amazon Discount
As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.
Learning & Development
We want to help you grow with learning and development programs, leadership training and tuition reimbursement.
Be Customer Obsessed
Imagine & Invent Before They Ask
Articulate The Possible & Move Fast To Make It Real
Study & Draw Inspiration From Culture & Technology
Activate Caring
Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 25 years and those who have arrived in the past few weeks and months.
View all Our People Principles
Community Impact
At Audible, we seek to exemplify what a company can mean beyond what it does. We recruit and cultivate local talent, and we drive forward a wide range of initiatives focused on returning Newark to its roots as a hub of innovation. Our global offices embrace the same principle, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.
Learn more
Location Benefits
Our Newark office is at the heart of the audio revolution. We stay inspired by visiting creatives, guest speakers, professional development, and community engagement. We fuel our ideas with daily catered lunch and then take in local culture or hang out with colleagues at weekly happy hours. Getting here is easy with free parking or transit perks, and employees who move to the neighborhood enjoy our monthly Live Local housing subsidy.
Learn more
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