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Newark, New Jersey

Technical Program Management Senior Manager

Product & Technology   |   Job ID  1203498
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Job Summary

This opportunity is for a Senior Manager, Technical Program Manager (TPM) of Software Development to join the Customer Experience Program to help facilitate and drive the successful delivery of multiple teams on multiple platforms for our Customers. These teams create and power Audible’s Applications on various platforms, including but not limited to Android, iOS, Web, Amazon Devices (e.g. Fire, Kindle, E-reader, Alexa). In this role, you will partner with Business, Product and Technology Leaders and teams to coordinate across the Audible organization to raise the bar and deliver value for our customers. Success in this role will involve a sharp focus on efficient and timely communication, proactive coordination, infatuation with technology, a strong desire to learn and a passion for removing inefficiencies and miscommunications.

We are embarking on a mission to reshape the fundamental experiences and delight our customers and drive a strong engineering culture. It's our responsibility to push Audible into new places; wherever our customers are listening. Achieving this vision means expanding and strengthening our development process and leveraging new technologies to deliver native applications. You will help us constantly drive to improve processes and tools and raise the bar for our teams and ultimately allow us to release higher quality software faster to our customers. Success means we lay the foundation for continued expansion of our company without disrupting an already tremendously successful and much-loved product.

HOW DOES AMAZON FIT IN?
We're a part of Amazon: they are our parent company and it's a great partnership. You'll get to play with Amazon's technologies, but it doesn't stop there. Audible is built on a strong foundation of Amazon technology and you'll have insight into the inner workings of the world's leading e-commerce experience.

If you are excited to own and solve problems, work with a creative dynamic team, fail fast in a supportive environment while growing your career and working on market leading Applications that support millions of customers worldwide, we want to hear from you.

KEY RESPONSIBILITIES
· Communicate project risks, progress, launches and retrospectives across all stakeholders and teams – consistently and transparently.
· Interface and communicate with Development and QA teams, Product Managers and Customer support teams on a daily basis
· Drive visibility and transparency of dates, upcoming milestones and release dates throughout the Sprint development process
· Monitor Apps Production Analytics dashboards to ensure roll-outs and ramp-ups are happening as expected and no abnormalities in crashes or install failures
· Build relationships with partner groups in Audible and Amazon and leverage those relationships to integrate your team's priorities within Amazon teams and understand how Amazon's projects impact our own work in this highly decentralized organization
· Play a leading role in managing the delivery of large cross functional projects spanning teams and divisions in Audible as well as Amazon
· Collaborate to define core business objectives in order to deliver the best product, program or project with the most efficient use of company resources.
· Work with cross functional teams – technology, business and operations to manage multiple projects that have conflicting needs and priorities from concept to launch.
· Collaborate to define the technical architecture of solutions for services.
· Strive constantly to improve and establish a new bar in performance (using objective metrics) in project execution.

Basic Qualifications

· Bachelors Degree in Computer Science or related field.
· Previous experience as a software engineer.
· 8+ years experience within software development.
· Experience deploying distributed, multi-tier applications.
· 2+ years experience managing agile software projects.
· Ability to navigate an ambiguous environment in which change is the only constant.
· Detail oriented to ensure that project success is paramount.
· Strong written and verbal and communication skills.
· Be able to diplomatically disagree and align when dealing with different stakeholders.
· Results oriented and with a strong customer focus.

Preferred Qualifications

· Prior experience in building service oriented (SOA) distributed systems.
· Prior experience in building web based systems using Java/J2EE, Apache Tomcat.
· Experience building mobile device software and/or applications for large customer bases.
· Adept at usage of various tools such as Microsoft Project.

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As the world's leading producer and provider of audio storytelling and spoken-word entertainment, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to play with all of Amazon's technologies at a company with an entrepreneurial spirit. We’re looking for someone with a focus on our customers and our operational excellence to help us unleash the power of the spoken word.

  • Builder You have an ability to deconstruct and simplify problems. You’re committed to action and value the positive disruption your creations have on the status quo.
  • Customer Obsessed Each project has our audience in mind, and you’re passionate about developing fantastic customer experiences through innovative technology.
  • Passionate You recognize that your work impacts millions of listeners and the technology you help build invigorates our community and inspires our peers.
  • Inventive You imagine without fear and have an ability to navigate highly complex and ambiguous situations with creative problem-solving and curiosity.
  • Effective Communicator You can adapt complex information to your audience, and your influence on internal team collaboration impacts design and drives engineering best practices.
  • Socially Conscious You embrace working, living, serving, and playing in your neighborhood. You’re ready to enhance our communities and the lives of our millions of customers.

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months.

View All People Principles

Be Customer Obsessed
Imagine & Invent Before They Ask
Articulate The Possible & Move Fast To Make It Real
Study & Draw Inspiration From Culture & Technology
Activate Caring

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Food

Fully stocked kitchen with all the snacks and drinks to get your creative thoughts flowing.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Social

From tickets to local events and exciting company-sponsored events, regular outings and team-building events foster our spirit of collaboration.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Fitness

Discounted sports clubs or fitness reimbursements.

What keeps me motivated here in one word is 'opportunities.' Being able to deep-dive into complex cross-domain problems and stepping out of my comfort zone with projects, technologies and people. I can spontaneously collaborate with literally anyone—from my Audible teammates to my Amazon counterparts to our CIO and CEO—and most importantly get valuable feedback along the way.

Anshika Priyadarshee

Software Development Engineer

Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

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Benefits

Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.

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