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Newark, New Jersey

Technical Program Management Director

Technology   |   Job ID  1822703
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JOB SUMMARY

Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE
This opportunity is for a Technical Program Management Specialist of Software Development to join the Customer Experience Program to help facilitate and drive the successful delivery on multiple platforms for our Customers. These teams create and power Audible’s Applications on various platforms, including but not limited to Android, iOS, Web, Amazon Devices (e.g. Fire, Kindle, eReader, Alexa). In this role, you will partner with Business, Product and Technology Leaders and teams to coordinate across the Audible organization to raise the bar and deliver value for our customers. You will use your sharp focus on efficient and timely communication, proactive coordination, infatuation with technology, a strong desire to learn and a passion for removing inefficiencies and miscommunications.

We are embarking on a mission to reshape the fundamental experiences and delight our customers and drive a strong engineering culture. It's our responsibility to push Audible into new places; wherever our customers are listening. Achieving this vision means expanding and strengthening our development process and leveraging new technologies to deliver native applications. You will help us constantly drive to improve processes and tools and raise the bar for our teams and ultimately allow us to release higher quality software faster to our customers. Success means we lay the foundation for continued expansion of our company without disrupting an already tremendously successful and much-loved product.

This role will be temporarily remote until our return to office date, at which time we will begin our hybrid model, Hub+Home. Our Hub+Home model provides flexibility to do our best work in the way that works best - maximizing the benefits of both work from hub and home. We promote flexibility in how we work, when we work, and from where we work. We also offer the opportunity to work fully remote for up to four weeks per year from anywhere within your assigned hub country. For more information please visit our Hub+Home page at https://www.audiblecareers.com/hub-home-hybrid-workplace.

As a Technical Program Management Director, you will...
· Work closely with stakeholders and product managers to ensure that requirements are translated to the technology requirements that subsequently drive the execution (plan, coordinate, manage) of software development from design through successful deployment.
· Work with cross functional teams – technology, business, marketing and operations to manage multiple projects that have conflicting needs / priorities, using an Agile development framework, from concept to launch.
· Communicate project risks, progress, launches and retrospectives across all stakeholders and teams – consistently and transparently.
· Strive constantly to improve and establish a new bar in performance (using objective metrics) in project execution.
· Play a leading role in managing the delivery of large cross functional projects spanning teams and divisions in Audible as well as Amazon.
· Collaborate to define core business objectives in order to deliver the best product, program or project with the most efficient use of company resources.
· Work with cross functional teams – technology, business and operations to manage multiple projects that have conflicting needs and priorities from concept to launch.
· Collaborate to define the technical architecture of solutions for services and support technical implementation and integration efforts.
· Communicate project risks, progress, launches and retrospectives across all stakeholders and teams – consistently and transparently.
· Strive constantly to improve and establish a new bar in performance (using objective metrics) in project execution.
· Build relationships with partner groups in Audible and Amazon and leverage those relationships to integrate your team's priorities within Amazon teams and understand how Amazon's projects impact our own work in this highly decentralized organization.

BASIC QUALIFICATIONS

· Bachelor’s Degree in Computer Science or related field.
· 7+ years experience of software development and deployment of distributed multi-tier applications.
· 2+ years experience managing agile software projects.
· 2+ years of previous release and/or project management experience.

PREFERRED QUALIFICATIONS

· Advanced knowledge of software development life-cycle.
· Demonstrated ability to coordinate cross-functional work teams toward task completion.
· Demonstrated effective leadership and analytical skills.
· Solid interpersonal skills; able to effectively organize & communicate with cross-functional teams.
· Solid understanding of project management principles.
· Ability to navigate an ambiguous environment in which change is the only constant.
· Detail oriented to ensure that project success is paramount.
· Superior written and verbal communication skills.
· Be able to diplomatically disagree and align when dealing with different stakeholders.
· Delivery-oriented and with a bias for our customers.
· Demonstrated ability to manage and coordinate across multiple groups and locales, with strong, clear verbal and written communication skills.
· Demonstrated working knowledge in using collaboration and work management tools such as JIRA/Confluence or comparable wiki/collaboration tools.
· Demonstrated customer obsession and excellent expectation-management abilities.
· Ability to diplomatically disagree and align when dealing with different stakeholders.
· Prior experience in building distributed systems.
· Prior experience in delivering web based systems using Java/J2EE, node.js, Javascript, and microservices.
· Experience building for mobile devices.
· Adept at usage of various project tools such as JIRA, Rally, and Microsoft Project.
· Masters degree.


ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading producer and provider of original spoken-word entertainment and audiobooks, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to play with all of Amazon's technologies at a company with an entrepreneurial spirit. We’re looking for someone with a focus on our customers and our operational excellence to help us unleash the power of the spoken word.

  • Builder You have an ability to deconstruct and simplify problems. You’re committed to action and value the positive disruption your creations have on the status quo.
  • Customer Obsessed Each project has our audience in mind, and you’re passionate about developing fantastic customer experiences through innovative technology.
  • Passionate You recognize that your work impacts millions of listeners and the technology you help build invigorates our community and inspires our peers.
  • Inventive You imagine without fear and have an ability to navigate highly complex and ambiguous situations with creative problem-solving and curiosity.
  • Effective Communicator You can adapt complex information to your audience, and your influence on internal team collaboration impacts design and drives engineering best practices.
  • Socially Conscious You embrace working, living, serving, and playing in your neighborhood. You’re ready to enhance our communities and the lives of our millions of customers.

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months.

View All People Principles

Be Customer Obsessed
Imagine & Invent Before They Ask
Articulate The Possible & Move Fast To Make It Real
Study & Draw Inspiration From Culture & Technology
Activate Caring

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Food

Fully stocked kitchen with all the snacks and drinks to get your creative thoughts flowing.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Social

From tickets to local events and exciting company-sponsored events, regular outings and team-building events foster our spirit of collaboration.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Fitness

Discounted sports clubs or fitness reimbursements.

What keeps me motivated here in one word is 'opportunities.' Being able to deep-dive into complex cross-domain problems and stepping out of my comfort zone with projects, technologies and people. I can spontaneously collaborate with literally anyone—from my Audible teammates to my Amazon counterparts to our CIO and CEO—and most importantly get valuable feedback along the way.

Anshika Priyadarshee

Software Development Engineer

Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

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Benefits

Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.

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