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Newark, New Jersey

Systems Engineer

Technology   |   Job ID  1500777
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Job Summary

Audible.com, a wholly owned subsidiary of Amazon.com, is a leading provider of spoken audio content and productions. Whether it be books, magazines, radio shows, daily newspapers, or original content, our global listeners expect nothing but the best from Audible. To meet and exceed our customers' expectations, Audible IT Operations is looking to hire a multi-faceted professional to join its Systems Engineering team to help support the back-office infrastructure so our internal departments and teams can continue to deliver a great Audible experience.

As a Systems Engineer, you will manage maintenance duties such as patching, firmware updates, and software deployments, and work on improving these activities. As Audible continues to expand and adapt to a different way of working, you will also be an integral part of helping to redefine and evolve the company's storage, server, and network infrastructure with respect to both software and hardware to meet the needs of a hybrid workplace.

A successful candidate will have familiarity with on-call rotations, supporting 24x7 operations, and is able to navigate various challenges to quickly find solutions for issues with the aforementioned infrastructure. Not every problem will have a clear starting point so you should be comfortable dealing with ambiguity to assess and manage risks and have situational awareness to anticipate and resolve potential issues. If you enjoy solving these complex technical and business problems from the ground up, we are interested in you.

Innovation and creativity are built into the DNA of the company and are encouraged at all levels of employment. One of our team tenets is to embrace learning (to improve yourself) and teaching (to improve the team) so paid training is readily available for you. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

KEY RESPONSIBILITIES
· Assist with the day-to-day systems administration, project implementations, and IT operations.
· Provide hands-on support of Audible’s infrastructure (hardware, software, and OS) including but not limited to servers, workstations, and networking.
· Contribute to the team's infrastructure technology planning to ensure site resiliency as well as hardware lifecycle management.
· Maintain and enforce Information Security policies such as application security, identity and access management, disk and file level encryption solutions, governance, compliance and audit.
· Assist in the continuous development of current software applications, scripts, and automations.
· Monitor infrastructure capacity needs and ensure that systems are capable of handling unanticipated or future utilization.
· Be a primary escalation point for the team and provide technical leadership to appropriate personnel on system administration and engineering activities.
· Work with the team to manage the processing of incoming support requests ensuring effective and timely resolution of issues including coordinating with other departments to ensure problems are satisfactorily resolved.

Basic Qualifications

· Bachelor’s Degree in Computer Science or a related field, or relevant work experience.
· 2+ years of experience as a Systems Engineer, Site Reliability Engineer, Dev Ops Engineer or equivalent.
· Experience in the installation, upgrade, configuration, security, performance tuning, capacity planning and backup/recovery of various operating systems and hardware.
· Demonstrate understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications.
· Familiarity with virtualization and clustering, with an emphasis on Hyper-V as well as Amazon Web Services.
· Knowledge of industry best practices and strategies related to IT security, server engineering and administration, monitoring, storage, backup, and high availability is required.
· Proficiency with a modern programming/scripting language such as Python or PowerShell.

Preferred Qualifications

· Verbal and written communications skills, including an ability to effectively communicate with both business and technical teams.
· Analytical abilities and proven problem-solving skills.
· Results oriented and delivery focused, with proven experience leading infrastructure and engineering tasks.
· Working knowledge of iSCSI SAN data storage devices.
· Strong ability to multi-task and handle multiple priorities in a fast-paced environment.
· Ability to operate with autonomy with little oversight or direction.
· Experience with the installation, monitoring, and administration of HVAC, UPS, and MDF/IDF environmental devices.
· Advanced networking knowledge including router and switch administration.
· Advanced application debugging and systems analysis skills to be able to identify and quickly resolve/mitigate issues.
· Vendor and software licensing management experience.


ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading producer and provider of audio storytelling and spoken-word entertainment, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us
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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to play with all of Amazon's technologies at a company with an entrepreneurial spirit. We’re looking for someone with a focus on our customers and our operational excellence to help us unleash the power of the spoken word.

  • Builder You have an ability to deconstruct and simplify problems. You’re committed to action and value the positive disruption your creations have on the status quo.
  • Customer Obsessed Each project has our audience in mind, and you’re passionate about developing fantastic customer experiences through innovative technology.
  • Passionate You recognize that your work impacts millions of listeners and the technology you help build invigorates our community and inspires our peers.
  • Inventive You imagine without fear and have an ability to navigate highly complex and ambiguous situations with creative problem-solving and curiosity.
  • Effective Communicator You can adapt complex information to your audience, and your influence on internal team collaboration impacts design and drives engineering best practices.
  • Socially Conscious You embrace working, living, serving, and playing in your neighborhood. You’re ready to enhance our communities and the lives of our millions of customers.

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months.

View All People Principles

Be Customer Obsessed
Imagine & Invent Before They Ask
Articulate The Possible & Move Fast To Make It Real
Study & Draw Inspiration From Culture & Technology
Activate Caring

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Food

Fully stocked kitchen with all the snacks and drinks to get your creative thoughts flowing.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Social

From tickets to local events and exciting company-sponsored events, regular outings and team-building events foster our spirit of collaboration.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Fitness

Discounted sports clubs or fitness reimbursements.

What keeps me motivated here in one word is 'opportunities.' Being able to deep-dive into complex cross-domain problems and stepping out of my comfort zone with projects, technologies and people. I can spontaneously collaborate with literally anyone—from my Audible teammates to my Amazon counterparts to our CIO and CEO—and most importantly get valuable feedback along the way.

Anshika Priyadarshee

Software Development Engineer

Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

Learn More

Benefits

Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.

Learn More