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Newark, New Jersey

Senior Product Manager – core customer experience features & systems- apps

Product & Technology   |   Job ID  1182195
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Job Summary

Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THE ROLE
Think of the Senior Product Manager as Audible’s maestro, orchestrating a harmony of different teams for our listeners. You’ll act as the voice of the customer at every stage. In our strong culture of storytelling, communication skills extend to creating clear and understandable product definitions that resonate with audiences from marketers to software engineers. You’ll connect tech and business worlds, working together with data, design, technical, and business leaders in an ever-changing environment.

ABOUT YOU
You’re an intrinsic listener but fluent in cross-functional communication. With positivity and optimism, you can achieve anything. You’re a cheerleader, advocating for both your team and the product you’re working together to create. Passion drives you, but it’s your ability to articulate priorities to a broad audience that delivers the best experience to our customers.

KEY RESPONSIBILITIES
· Work with leadership and key business and engineering stakeholders to set strategy, define the product, and make appropriate high-judgement trade-offs between features and speed-to-launch.
· Drive product development from conceptualization through launch – creating actionable plans, workstreams and tactics, and execute on those in support of new product launches.
· Establish and continuously update the roadmap for Audible’s customer experience on our website/mobile surfaces.
· Collaborate with technology teams, UX, marketing and business development partners to determine what features to move forward and in what priority order.
· Ensure business and technical stakeholder needs are aligned by driving mindful discussions that lead to crisp decisions.
· Write market, functional and system requirements documents and ensure clear communication and coordination of requirements to business and development teams.
· Proactively identify and mitigate risks before they become roadblocks.
· Partner with UX and User Research to define good outcomes for qualitative testing, ensuring we are building the right experience for a diverse range of cultures.
· Regularly review metrics and proactively seek out new and improved data/mechanisms for visibility, ensuring your program stays aligned with organization objectives.

Basic Qualifications

· Bachelor's Degree in related field.
· Minimum of 5+ years of experience in product management with mobile web and app experience.
· Cross platform experience across website and apps.
· Experience with subscription products a plus.
· Exceptional writing skills. Audible has a strong writing culture: PowerPoint use is rare.
· Data-informed: Define metrics for success and failure; ability to use quantitative and qualitative data to back up assumptions and make decisions.
· Team player: Strong, demonstrated ability to rally and bring varying functional teams together, and break through stalled decision making.
· Demonstrated experience in agile, lean startup product management processes.
· Sound business & strategy judgment, proven ability to influence others, and strong analytical thinking skills are critical to success in this position.

Preferred Qualifications


ABOUT AUDIBLE
Audible, Inc. is the world’s largest seller and producer of spoken audio entertainment, information and educational programming. Since inventing and commercializing the first portable digital audio player in 1997, our focus on technological innovation and superior programming has earned us millions of subscribers around the world. We’re an Amazon subsidiary with a presence on four different continents, yet we maintain a startup vibe and small company feel. We offer more than 475,000 downloadable audiobooks, audio editions of periodicals, and other programs, and an escalating array of listening products that enrich daily life for a growing population of people who want to be more productive, well-informed, and thoughtfully entertained.

Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to play with all of Amazon's technologies at a company with an entrepreneurial spirit. We’re looking for someone with a focus on our customers and our operational excellence to help us unleash the power of the spoken word.

  • Builder You have an ability to deconstruct and simplify problems. You’re committed to action and value the positive disruption your creations have on the status quo.
  • Customer Obsessed Each project has our audience in mind, and you’re passionate about developing fantastic customer experiences through innovative technology.
  • Passionate You recognize that your work impacts millions of listeners and the technology you help build invigorates our community and inspires our peers.
  • Inventive You imagine without fear and have an ability to navigate highly complex and ambiguous situations with creative problem-solving and curiosity.
  • Effective Communicator You can adapt complex information to your audience, and your influence on internal team collaboration impacts design and drives engineering best practices.
  • Socially Conscious You embrace working, living, serving, and playing in your neighborhood. You’re ready to enhance our communities and the lives of our millions of customers.

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months.

View All People Principles

Be Customer Obsessed
Imagine & Invent Before They Ask
Articulate The Possible & Move Fast To Make It Real
Study & Draw Inspiration From Culture & Technology
Activate Caring

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Food

Fully stocked kitchen with all the snacks and drinks to get your creative thoughts flowing.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Social

From tickets to local events and exciting company-sponsored events, regular outings and team-building events foster our spirit of collaboration.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Fitness

Discounted sports clubs or fitness reimbursements.

What keeps me motivated here in one word is 'opportunities.' Being able to deep-dive into complex cross-domain problems and stepping out of my comfort zone with projects, technologies and people. I can spontaneously collaborate with literally anyone—from my Audible teammates to my Amazon counterparts to our CIO and CEO—and most importantly get valuable feedback along the way.

Anshika Priyadarshee

Software Development Engineer

Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

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Benefits

Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.

Learn More