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Director, User Experience

Newark, New Jersey
Job ID: 892405

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User Experience Design is at the heart of Audible’s goal to be customer obsessed. The UX team works ceaselessly to transform deep customer insights into delightful and innovative product experiences that drive business results and customer satisfaction. We are searching for a passionate and experienced UX leader who can use their design expertise and strong leadership skills to ensure that Audible continues to lead through product innovation.

The Emerging Business team incubates, validates, and grows startups inside the Audible eco-system. In this role, you would be directing the work of several talented UX Designers, balancing the needs of growing existing projects and supporting the creation of new ones.

ABOUT YOU
Startup mentality
You thrive in areas of ambiguity, and are driven to find product-market fit for new ideas. You accept that ideas will have to change and evolve as you learn more, and love finding innovative ways to solve unique problems. You find ways to validate ideas quickly, and accept that sometimes all you can have is directional data when you need to make a decision. You always want to talk to customers and work to understand their unique needs. You know when to disagree and commit. And you know that collaboration and good communication on the team is vital to success.

Build high-functioning UX teams
Leading design teams is your passion. You bring the same curiosity and focus you have for understanding customers and building product to the craft of developing high-performance teams. You create a learning environment where designers are encouraged to grow and expand their skills, techniques, and tools, and to embrace failure as fuel for creative problem-solving safely. You continuously help teams become more capable of solving complex problems and delivering thoughtful solutions.

Deliver high-quality products
You guide your teams through the process of transforming customer knowledge into compelling product features and services. You thoughtfully define problem spaces enabling the team to solve critical customer and business challenges. Your in-depth understanding of human-centered design methods, design thinking techniques, and tools allow you to coach teams through the process of planning, navigating tradeoffs, and creating meaningful customer experiences.

Deepen customer knowledge
You hold a fundamental belief that understanding customer needs creates the opportunity for product innovation and drives business outcomes. You do not assume that you understand customer needs; instead, you ensure that the team is continuously validating their assumptions with customers, staying connected to customer sentiment and satisfaction, and ensuring that the customer is present in every design choice.

Champion design
You advocate for the purpose and value of design thinking and user research in the product design process across the organization. You help others understand how design delivers business results by creating innovative and meaningful product experiences for our customers. You seek to demystify UX processes, methods, and activities to increase the impact of the UX practice. You ensure your teams are well equipped and empowered to achieve their best results. The trust you earn by helping others achieve their goals enables you to push the boundaries of design across the organization.


ABOUT THE ROLE
· Manage multiple UX project teams that collaborate with cross-functional partners from product, insights & analytics, engineering, customer service, marketing, and QA.
· Working with partners, you seek to understand and define the problem space, clarify goals, and refine requirements, from the perspective of the customer. Working with your UX team, you shape and influence the UX approach and proposed solutions, maintaining alignment with UX and business strategies.
· Transform project requirements, business goals, customer needs, and technical constraints into a crisp set of problems to solve and goals to achieve. Enable managers and teams to craft clear, well-estimated plans; determining what activities, deliverables, and iterations are needed to produce the best quality design in the appropriate timeframe.
· Monitor team progress, efficiency, velocity, and goals alignment. Engage in regular project reviews and critiques to ensure that solutions are of high quality and aligned with UX strategy and standards. Diagnose, triage, and solve issues quickly to reduce project risk.
· Contribute and support service-wide User Experience Strategy and Design System standards driving product coherence and continuity. Collaborate with UX leaders to design, develop, and iterate internal UX processes, toolsets, and methods that enable the UX practice to become more efficient and influential.
· Develop and grow business relationships across the organization that increase transparency, understanding, and awareness of UX to promote collaboration, strong partnerships, advocacy, and support the UX practice has with external teams.
· Build trust with design teams through clear, constructive, and consistent communication, as well as continued investment in their careers and success. Continuously assess the skillsets and goals of individuals, to match them with the skills required for the work, creating the conditions for individual growth and project for success.
· Participate in the hiring of peers and team members to enhance the UX practice's capabilities and continuing to raise the bar of talent. Assess and screen candidates for skill and organizational fit. Foster a team culture that is attractive to a diverse range of high-performing candidates.
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ABOUT AUDIBLE

Audible, Inc. is the world’s largest seller and producer of spoken audio entertainment, information and educational programming. Since inventing and commercializing the first portable digital audio player in 1997, our focus on technological innovation and superior programming has earned us millions of subscribers around the world. We’re an Amazon subsidiary with a presence on four different continents, yet we maintain a startup vibe and small company feel. We offer more than 475,000 downloadable audiobooks, audio editions of periodicals, and other programs, and an escalating array of listening products that enrich daily life for a growing population of people who want to be more productive, well-informed, and thoughtfully entertained.

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