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Newark, New Jersey

AV Support Engineer

Technology   |   Job ID  1817060
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JOB SUMMARY

Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE
As an AV Support Engineer, you will work in tandem with the Audible AV team to uphold system SLAs, and act as the first line of AV support. You will also advise employees regarding policies, procedures, and management directives regarding AV services and service delivery. You can expect to be involved from drawing 2D AV documentation of infrastructure, systems and wiring schematics using AutoCAD, to installing, connecting, supporting, and maintaining the growing physical and digital Audio Visual infrastructure at Audible. There will also be opportunities to coordinate projects with internal teams to drive AV project priorities, assist in scheduling, and ensuring timely completion of AV projects from pre-production to post-production phases. Post-production activities include managing incoming/outgoing assets, editing, versioning, and upkeep of asset catalog. As a team, we constantly seek opportunities to improve and streamline our AV processes, maintain and update the internal and user facing documentation for all managed services, and jump in to troubleshoot and resolve computer issues related to Microsoft Office, networking, and video conferencing platforms.

As a member of the AV team you will have the opportunity to develop your career by maintaining and supporting Audible’s unique corporate infrastructure, services platforms and employees. This is a challenging role that demands strong communication skills, technical, analytical and problem-solving competencies and most importantly, customer obsession.


ABOUT THE TEAM
Audible’s Technical Operations team powers the infrastructure, systems, tools and services to keep Audible running fast, secure, and resilient. As part of Audible’s Technology organization, this group comprises of Information Security, Network Engineering, Systems Engineering, Corporate Systems, IT Support, and Audio Visual support teams. Collectively, the Technical Operations team is responsible for enabling operational excellence for employees while delivering secure, scalable, and foundational services for our customers through infrastructure and information technology.


As an AV Support Engineer, you will...
· Install and configure video conferencing and collaboration solutions.
· Coordinate Meeting and Live event Resources.
· Facilitate and monitor key A/V meetings and events, including live-streams.
· Uncover, research and educate the group on the newest technologies.
· Help with Post Production AV activities like editing for distribution, catalog and archive.
· Track project assignments and adjust personal schedule based on project priorities.
· Communicate with Audible AV managers on project status.
· Work autonomously to resolve most support issues.
· Provide Operational Excellence technical leadership, identifies root causes and implements permanent solutions.

BASIC QUALIFICATIONS

· Bachelor's Degree in a technical field(Engineering or Computer Science) or relevant work experience.
· Experience with video conferencing equipment from vendors such as Cisco.
· Experience with Drawing & Translating Sr. Engineers designs to AV Drawings via AutoCAD.
· Able to lift 49 lbs as well as standing and walking during 8 hour shifts.
· Must be willing to travel for short periods of time.

PREFERRED QUALIFICATIONS

· Able to integrate into a team environment as well as handle project work independently with minimal supervision.
· Strong willingness to learn new systems and take on projects is a must.
· General knowledge of A/V infrastructures & Wiring.
· General knowledge of TCP/IP structures.
· General knowledge of booking tools & Microsoft Exchange.
· Ability to pull, manage, and terminate cables and troubleshoot equipment and racks.
· Ability to Draw & Develop AutoCAD Construction/AV documents.
· Working Knowledge of Crestron Hardware.
· Experience with Adobe Premiere Pro/ Adobe Suite.
· Experience with Construction basics.
· Experience with Windows OS.
· CTS Certification Held/Planned.


ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading producer and provider of audio storytelling and spoken-word entertainment, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to play with all of Amazon's technologies at a company with an entrepreneurial spirit. We’re looking for someone with a focus on our customers and our operational excellence to help us unleash the power of the spoken word.

  • Builder You have an ability to deconstruct and simplify problems. You’re committed to action and value the positive disruption your creations have on the status quo.
  • Customer Obsessed Each project has our audience in mind, and you’re passionate about developing fantastic customer experiences through innovative technology.
  • Passionate You recognize that your work impacts millions of listeners and the technology you help build invigorates our community and inspires our peers.
  • Inventive You imagine without fear and have an ability to navigate highly complex and ambiguous situations with creative problem-solving and curiosity.
  • Effective Communicator You can adapt complex information to your audience, and your influence on internal team collaboration impacts design and drives engineering best practices.
  • Socially Conscious You embrace working, living, serving, and playing in your neighborhood. You’re ready to enhance our communities and the lives of our millions of customers.

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months.

View All People Principles

Be Customer Obsessed
Imagine & Invent Before They Ask
Articulate The Possible & Move Fast To Make It Real
Study & Draw Inspiration From Culture & Technology
Activate Caring

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Food

Fully stocked kitchen with all the snacks and drinks to get your creative thoughts flowing.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Social

From tickets to local events and exciting company-sponsored events, regular outings and team-building events foster our spirit of collaboration.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Fitness

Discounted sports clubs or fitness reimbursements.

What keeps me motivated here in one word is 'opportunities.' Being able to deep-dive into complex cross-domain problems and stepping out of my comfort zone with projects, technologies and people. I can spontaneously collaborate with literally anyone—from my Audible teammates to my Amazon counterparts to our CIO and CEO—and most importantly get valuable feedback along the way.

Anshika Priyadarshee

Software Development Engineer

Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

Learn More

Benefits

Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.

Learn More