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Mexico City, Mexico

Support Engineer, Audible

Technology   |   Job ID  2548670
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Job Summary

At Audible, we believe stories have the power to transform lives. It’s why we work with some of the world’s leading creators to produce and share audio storytelling with our millions of global listeners. We are dreamers and inventors who come from a wide range of backgrounds and experiences to empower and inspire each other. Imagine your future with us.

ABOUT THIS ROLE
Audible is looking for a dynamic and motivated Support Engineer to join a growing team. If you are customer-focused with creative problem-solving skills and have experience supporting technology teams this role may be for you. As a member of our team you will have the opportunity to develop your career while supporting Audible’s services, platforms, and unique Activate Caring culture. This is a fantastic opportunity to leverage your communication, technical, and problem-solving skills to impact millions of customers around the world.

As a Support Engineer, you will...
- Be a technical lead on the team and act as a subject matter expert for one or more services
- Be viewed as a support leader throughout the larger organization and are regularly engaged to work on cross-team planning
- Lead large, cross-functional team projects and resolve the most complex support issues
- Understand the business impact of support decisions
- Drive the team to improve operational efficiency for all services through the identification and development of SLAs, metrics, monitors, procedures, tools, and documentation
- Think proactively and work to prevent support issues before they are realized
- Participate in design reviews to identify and mitigate support risks
- Work closely with development and QA teams to improve the change management life-cycle
- Have a deep understanding of production architecture and familiarity with operating system best practices
- Identify and drive small production architecture changes
- Regularly work with management to assign tasks and small projects to other Support Engineers
- Design and develop complex high performing scripts and applications
- Work with other Amazon leaders to share ideas and improve support across the company
- Take a role in the strategic direction of the team
- Play a significant role in hiring, mentoring, and training employees
- Demonstrate excellent judgment when making decisions

ABOUT AUDIBLE
Audible is the leading producer and provider of audio storytelling. We spark listeners’ imaginations, offering immersive, cinematic experiences full of inspiration and insight to enrich our customers daily lives. Our Hub+Home hybrid workplace model gives employees the flexibility between gathering in a common office space (work from hub) and remote work (work from home). For more information, please visit adbl.co/hybrid.

We are open to hiring candidates to work out of one of the following locations:

Mexico City, DIF, MEX

Basic Qualifications

- 3+ years industry experience in programming and/or technical support roles
- Experience troubleshooting and debugging technical systems
- Experience in Unix or Linux OS
- Proficiency in one or more general-purpose programming languages, such as: Java, C/C++, C#, Objective C, Python, JavaScript

Preferred Qualifications

- Experience scripting in modern programming languages
- Good understanding and experience of using GIT
- Supporting implementations enterprise-wide
- Applications with different geographies
- Knowledge of AWS Services
- An understanding of computer networking fundamentals
- Ability to run and debug code through an IDE
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Audible Success Profile

Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to leverage all of Amazon's technologies while still being on a small team with an entrepreneurial spirit. We’re looking for someone who knows how to use data to provide our customers with engaging and inspiring experiences.

    • Curious You are open to others’ perspectives and ideas. When faced with challenges, you stay inquisitive, collaborating and testing different approaches.
    • Imaginative You imagine freely and support your colleagues’ own imagining. You ask “What if…?” and employ original thinking in your work.
    • Customer Centric You are passionate about creating delightful experiences. Whether you’re working with creators, customers, or colleagues you aim to exceed their expectations in every way.
    • Inventive You express ideas and navigate complex and ambiguous situations in novel ways, even creating new paradigms or structures for others to follow.
    • Socially Conscious You’re mindful of the impact we have on each other and apply empathy into your work with colleagues, communities, and customers.
    • Effective Communicator By adapting complex information for your audience, you’re able to foster collaboration and have a positive impact on outcomes

What we can offer you

We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.

Flexible Work

We promote flexibility in how and where we work with our Hub+Home hybrid workplace model.

Health

Dental and vision plans, life insurance, and the medical plan options that suit individual needs.

Savings

Plan for your future with employer-matched savings accounts.

Stock

We grant our employees restricted stock units, because we want them to think and act like owners.

Time Off

We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.

Community

We are committed to building and sustaining a diverse and inclusive culture and community. Audible’s Impact Groups encourage an environment where you can be you, and bring your whole self to work.

Amazon Discount

As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.

Learning & Development

We want to help you grow with learning and development programs, leadership training and tuition reimbursement.

Play Video: Be Customer Obsessed

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Imagine & Invent Before They Ask

Play Video: Articulate The Possible & Move Fast To Make It Real

Articulate The Possible & Move Fast To Make It Real

Play Video: Study & Draw Inspiration From Culture & Technology

Study & Draw Inspiration From Culture & Technology

Play Video: Activate Caring

Activate Caring

Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 25 years and those who have arrived in the past few weeks and months.

View all Our People Principles
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Community Impact

At Audible, we seek to exemplify what a company can mean beyond what it does. We recruit and cultivate local talent, and we drive forward a wide range of initiatives focused on returning Newark to its roots as a hub of innovation. Our global offices embrace the same principle, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.

Learn more

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Location Benefits

Our Newark office is at the heart of the audio revolution. We stay inspired by visiting creatives, guest speakers, professional development, and community engagement. We fuel our ideas with daily catered lunch and then take in local culture or hang out with colleagues at weekly happy hours. Getting here is easy with free parking or transit perks, and employees who move to the neighborhood enjoy our monthly Live Local housing subsidy.

Learn more