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London, England

Program Manager (6-month FTC)

Content & Audible Studios   |   Job ID  1025717
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Job Summary

ABOUT THE ROLE
As Program Manager, you will be working within Audible's UK team. Based in our London headquarters, you will be a key interface between the international program team, product management and marketing teams to ensure the fully integrated delivery of Audible’s UK programs. You will be responsible for project management and product testing efforts across various surfaces including Audible’s presence on Amazon, Kindle devices and Apps. Our goal is to deliver world-class content, commerce, and consumption experiences anywhere, anytime and on any device to unleash the power of the spoken word. This role will be managed by the Senior Manager, International Programs. The role will primarily focus on the UK but with additional responsibilities for program management in other international territories when needed.
ABOUT YOU
We’re looking for that right combination of digital media sensibility and e-commerce smarts, someone who can both sweat the details and tie them back to the big picture. The successful candidate should be detail oriented and experienced in project management, equally comfortable talking tech with developers, user experience with designers, copy and positioning with product marketers and numbers with acquisition marketing. You will have past experience of working closely with the Project Management Office (PMO).
Using your background from technology roles and businesses, you will raise the bar when it comes to ensuring a best in class customer experience. You’ll contribute to the company’s broader vision - challenging and extending our thinking to ensure that we’re doing right both by our customers and our business.

KEY RESPONSIBILITIES
· Work with the Senior Manager, International Programs, to serve as the in-house product expert for Audible launches, ensuring new products and features meet local requirements and business objectives.
· Manage projects within the UK team, delivering process change and improvement plans.
· Plan and execute testing and communication of all new products and features for Audible websites and apps.
· Reporting of issues and bugs in a detailed and timely manner, working closely with various international development teams and local stakeholders to ensure swift resolution.
· Create and execute quality plans (UAT) and testing strategies
· Be the subject matter expert for all tools and features across our Audible and Amazon platforms.
· Work closely with Audible product marketing, design, finance, program management, business affairs, customer care, legal and global product teams to deliver the best possible customer experience.
· Eat, sleep, and breathe digital media trends and user behaviours.

Basic Qualifications

· Experience working in either program management, project management or related discipline.
· Ability to and willingness to get hands dirty and manage detail.
· Experience working in Agile & Scrum.
· Excellent oral and written communication skills.
· A creative problem solver.
· A demonstrated record of partnering with teams across the organization and influencing to achieve business results across multiple teams who may have different goals.
· You will be working with internationally based teams so experience of managing stakeholders across multiple time zones is essential.
· Good understanding of Web technologies (HTML, CSS, Basic Java, APKs etc.).
· Demonstrated ability to understand and discuss technical concepts, schedule trade-offs and new ideas with technical and non-technical employees.
· Experience of ticketing systems (e.g. Jira or similar).
· Curiosity and a desire to learn.

Preferred Qualifications

· Degree in Business or a related digital discipline.
· CAPM, PMP or other project management qualification.
· A second language can be helpful but is not required.
· Amazon is an Equal Opportunity Employer – Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation

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