Program Manager - 12-month contract
Technology, Content & Audible Studios | Job ID 2328156JOB SUMMARY
ABOUT THIS ROLE
As Program Manager, UK & CA, you will be working with Audible’s UK and Canada team. Based in our London office, you will be a key interface between UK Business team in London, CA Business team in Newark and the internationally based program team, management and product teams to ensure Audible’s product and feature planning is integrated. You will be responsible for project management and product testing efforts across various surfaces including Audible’s presence on Amazon, Kindle devices and Apps in our second largest marketplace Audible.co.uk and Audible.ca. Our goal is to deliver world-class content, commerce, and consumption experiences anywhere, anytime and on any device to unleash the power of the spoken word.
ABOUT THE TEAM
This role will be managed by UK-based Director of Program Management for UK & CA and requires a minimum of 1 day-per-week in the London office.
ABOUT YOU
We’re looking for that right combination of digital media sensibility and e-commerce smarts, someone who can dive in to the details and then tie them back to the big picture. The successful candidate will need to be detail oriented and experienced in project management, equally comfortable talking tech with developers, user experience with designers, copy and positioning with product marketers and numbers with acquisition marketing. You will have past experience working closely with the Project Management Office (PMO). Using your existing background from technology roles and businesses, you will raise the bar when it comes to ensuring a best in class customer experience. You’ll contribute to Audible’s broader vision by challenging and extending our thinking to ensure that we’re doing right both by our customers and our business.
As a Program Manager, you will...
• Work with the Director of Program Management, UK&CA to serve as the in-house product expert for Audible launches, ensuring new products and features meet local requirements and business objectives.
• Support the UK-based UK Country Manager to manage projects within the UK-based UK team and the US based Canadian team, delivering process changes and improvement plans.
• Plan and execute testing and communication of all new products and features for Audible websites and apps.
• Reporting of issues and bugs in a detailed and timely manner, working closely with various international development teams and local stakeholders to ensure swift resolution.
• Create and execute quality plans (UAT) and testing strategies.
• Be the subject matter expert for all tools and features across our Audible and Amazon surfaces.
• Work closely with Audible product marketing, design, finance, program management, business affairs, customer care, legal and global product teams to deliver the best possible customer experience.
BASIC QUALIFICATIONS
• Relevant experience working in Agile & Scrum.
• Good understanding of Web technologies (HTML, CSS, Basic Java, APKs etc.).
• Relevant experience of ticketing systems (e.g. Jira or similar).
PREFERRED QUALIFICATIONS
• A creative problem solver.
• Demonstrated ability to understand and discuss technical concepts, schedule trade-offs and new ideas with technical and non-technical employees.
• This is a remotely managed role so experience managing stakeholders across multiple time zones is essential.
• A demonstrated record of partnering with cross-functional teams across the organization and influencing to achieve business results across multiple teams who may have different goals.
• Curiosity and a desire to learn.
• Degree in Business or a related digital discipline.
• CAPM, PMP, Prince 2 or other project management qualification.
ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in a common office space (work from hub) and remote work (work from home). Some teams will work mostly at hub, some mostly at home and others hybrid. For more information, please visit adbl.co/hybrid.
Audible is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Audible. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Audible is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Audible. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
All offers are conditional on references, verification of the right to work in the UK, and successful background screening check. This will include previous employment verification, qualification verification (if relevant) and a relevant criminal check.
Sign up for Job Alerts
Related Jobs
Audible Success Profile
Audible is built on a strong foundation as an Amazon subsidiary, so you’ll get to play with all of Amazon's technologies at a company with an entrepreneurial spirit. We’re looking for someone with a focus on our customers and our operational excellence to help us unleash the power of the spoken word.
-
- Builder You have an ability to deconstruct and simplify problems. You’re committed to action and value the positive disruption your creations have on the status quo.
- Passionate You recognize that your work impacts millions of listeners and the technology you help build invigorates our community and inspires our peers.
- Effective Communicator You can adapt complex information to your audience, and your influence on internal team collaboration impacts design and drives engineering best practices.
-
- Socially Conscious You embrace working, living, serving, and playing in your neighborhood. You’re ready to enhance our communities and the lives of our millions of customers.
- Inventive You imagine without fear and have an ability to navigate highly complex and ambiguous situations with creative problem-solving and curiosity.
- Customer Obsessed Each project has our audience in mind, and you’re passionate about developing fantastic customer experiences through innovative technology.
Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers around the world. They reflect and apply to everyone who works at Audible—the entrepreneurs and operators, the dreamers and the doers, those who have worked here for 20 years and those who have arrived in the past few weeks and months.
What we can offer you
We are a community of brilliant minds, brimming with fresh ideas and working shoulder to shoulder to achieve greatness. And because of this, we think it’s only fair that we offer some nice little perks to everyone who goes the extra mile at Audible.
Flexible Work
We promote flexibility in how and where we work with our Hub+Home hybrid workplace model.
Health
Dental and vision plans, life insurance, and the medical plan options that suit individual needs.
Savings
Plan for your future with employer-matched savings accounts.
Stock
We grant our employees restricted stock units, because we want them to think and act like owners.
Time Off
We love what we do but everyone needs the opportunity to hit the refresh button. Take advantage of vacation days, sick days, and personal days to rejuvenate.
Community
We are committed to building and sustaining a diverse and inclusive culture and community. Audible’s Impact Groups encourage an environment where you can be you, and bring your whole self to work.
Amazon Discount
As part of the Amazon family, Audible employees are entitled to a discount on products on Amazon.
Learning & Development
We want to help you grow with learning and development programs, leadership training and tuition reimbursement.
Life inside Audible: Software Development Engineer - Mobile
Our Mobile team shares about the growth potential at Audible, the exciting projects they work on in a rapidly changing area of expertise, and the teamwork and empathy at the heart of their innovation.
Life inside Audible: Software Development Engineer - Data
Our data team shares how cross functional collaboration fuels their work, how they leverage creativity to foster innovation, and what makes Data Engineering at Audible such a unique experience.
Life inside Audible: Software Development Engineer - Services and Quality Assurance
Engineers from Audible’s Services and Quality Assurance teams share how they support each other, learn from one another and truly feel the impact of their work across the company.
Life inside Audible: Software Development Engineer - Front End
Front End Engineers at Audible share how they are motivated by the direct impact their work has on Audible’s customers, the opportunities that Audible provides to give back to our local communities, and how invested Audible is in their growth.
Life inside Audible: Software Development Engineer - Services and Quality Assurance
Engineers from Audible’s Services and Quality Assurance teams share how they support each other, learn from one another and truly feel the impact of their work across the company.
Life inside Audible: Software Development - Services and Quality
Managers from different Audible tech teams share what makes Audible unique, from being a proactively inclusive workplace, to their work reaching millions of listeners, to the importance of constant learning and access to a wealth of resources that empower innovation.
Community Impact
At Audible, we seek to exemplify what a company can mean beyond what it does. As Newark's fastest-growing private employer, we recruit and cultivate local talent as well as drive forward a wide range of community initiatives with a focus on supporting Newark's renaissance. Our global offices embrace their local communities as well, and our employees around the world volunteer and serve in their communities in addition to seeding and growing the local creative economy.
Benefits
Plan for every chapter of your career journey with a wide range of generous benefits that you can rely on. We’re fostering an environment where everyone can thrive, individually and as part of the greater Audible community.
Related Content
How to Get Hired at Audible
At Audible, we seek out people who value and exemplify our People Principles. Audible's People Principles celebrate who we are and where we've been, and guide the way we work shoulder to shoulder to enhance the lives of our millions of customers. Hear more from our VP of Talent Acquisition as she shares tips and guidance for getting hired at Audible.
Audible Investing in Newark
Audible’s Innovation Cathedral is a cornerstone of Newark’s burgeoning innovation ecosystem—drawing talent, Newark residents and visitors to a revitalized district. It brings to bear Audible’s vision of supporting students, interns, and entrepreneurs and growing a tech ecosystem that will transform the entire Newark community.
Hear from our Engineers
Hear from Audible employees about their intern to Software Developer Engineer experience, as they share their day to day life inside Audible, the exciting projects they work on, and what they’ve learned along the way.