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Berlin, Germany

Working Student (Werkstudent) - Learning & Development for Customer Service (m/f/x)

Customer Service   |   Job ID  1379392
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Job Summary

Based in Berlin, Audible GmbH is looking for a motivated Working Student (Werkstudent) - Learning & Development for Customer Service (m/f/x). Put aside your experiences or perceptions of customer service; Audible takes Customer Care to a new level. We’re dedicated to creating unforgettable experiences with a focus on exceeding expectations with every contact and decreasing customer effort.

Main Responsibilities:
· Provide translation (mainly English to German) for training and internal documents as well as customer facing documents.
· Create, update and localize training material for existing and new features, processes and products.
· Perform evaluations of customer contacts according to our quality standards.
· Maintain content knowledge e.g. standard texts, FAQ´s and articles in order to support the customer service quality results of our external partner.

Basic Qualifications

Your profile:
· Good understanding of and interested in the field of Customer Service.
· Passion for learning and development.
· Good knowledge of PowerPoint, Word and Adobe CS (or similar)
· Fluency in German and English, both written and spoken
· Flexible, proactive and positive personality with a “can-do” attitude.
· Ability to pay attention to details keeping the focus on the overall picture.
· Must be a team player who is self-motivated, has a sense of urgency and has the ability to multi-task.

Preferred Qualifications

Preferred qualifications:
· First experience with Articulate 360 or similar authoring tools.
· Good verbal and written communication skills in Spanish, Italian and/or French.
· First experience in a Customer Service role.

At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As the world's leading producer and provider of audio storytelling and spoken-word entertainment, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.

Ready to join a warm and diverse team of driven Audibles? Click ‘apply’ and send us your CV and motivation letter in one PDF document right away. Our offer includes:
· A student position for 20 hours a week, rewarded with €12,- per hour
· Flexibility in planning your working hours
· An exciting opportunity to be a fully-fledged team member at a global digital audiobook provider
· International work environment in a beautiful Berlin office; located right near the Spree in Mitte.

Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of ethnic origin, gender, religion or belief, disability, age, sexual identity, or any other legally protected status. We therefore ask you to exclude unnecessary information, such as a photo, date or place of birth, gender identification, family and marital status, nationality, religion etc. from your CV or resume. Thank you for doing your part to create equal opportunities for everyone.

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