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Berlin, Germany

Working Student (Werkstudent) - Knowledge Management for Customer Service (m/f/x).

Customer Service   |   Job ID  2143997
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JOB SUMMARY

Job summary
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE
In this role you will support the EU Knowledge Management Team on creating multi-media support content and take responsibility for localization and translation tasks. You will partner with other teams to create engaging and meaningful help content for our Audible customers on our international Help Center platforms as well as for our Customer Care colleagues at the front line.

ABOUT THE TEAM
The Knowledge Management team‘s main objective is to implement create and maintain knowledge in a way that makes knowledge easily accessible, entertaining, up to date, and efficient. We thereby enable our Customer Care colleagues, Support Groups, customers, and other designated audiences to make the most of all valuable knowledge resources gathered by us.

ABOUT YOU
You are an confident multi-lingual communicator and creative mind, who pays attention to details. You enjoy working in an international environment and you are curious by nature. You have a strong willingness to learn and develop, and you are open to share your ideas.

As a Working Student (Werkstudent) in Knowledge Management for Customer Service (m/f/x), you will...
  • Create, update and localize multi-media support content material for existing and new knowledge bases, features, processes and products.
  • Maintain content knowledge e.g. standard texts, FAQ´s and articles, in order to support the high customer service quality results of our external partners.
  • Do regular quality checks on our Help Center and internal documentation and bring your own ideas to constantly improve and innovate.

BASIC QUALIFICATIONS

  • Fluency in English, both written and spoken and minimum one of the following languages: Italian, Spanish, French.
  • Excellent communication, grammar and writing skills.
  • Team player who is self-motivated, has a sense of urgency and has the ability to multi-task.
  • Good understanding of and interested in the fields of Customer Service or Localization/ Knowledge Management.
  • Good knowledge of PowerPoint, Word and basic understanding of HTML.

PREFERRED QUALIFICATIONS

  • Passion for Knowledge Management.
  • Flexible, proactive and positive personality with a “can-do” attitude.
  • Tech savviness with a strong curiosity to discover and learn new approaches.
  • Ability to pay attention to details keeping the focus on the overall picture.
  • Good verbal and written communication skills in additional languages Italian, Spanish, French, German.
  • First experience in a Customer Service or Localization/ Knowledge Management.

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.


Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of ethnic origin, gender, religion or belief, disability, age, sexual identity, or any other legally protected status. We therefore ask you to exclude unnecessary information, such as a photo, date or place of birth, gender identification, family and marital status, nationality, religion etc. from your CV or resume. Thank you for doing your part to create equal opportunities for everyone.

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