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Berlin, Germany

Working Student-Customer Care Operations (m/f/x)

Customer Service   |   Job ID  2244852
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JOB SUMMARY

Job summary
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE
As Working Student in the Customer Care Operations team, you’ll be working closely together with our Relationship Managers, Back Office Team and our Partners around the world. The team works with our Partners to take Customer Care to a new level, support the network in running the Customer Care operation and work with other departments to ensure the best customer experience. You will be part of a highly motivated team in which having fun is as important as helping our Partners in their daily tasks.

As a Working Student Customer Care Operation, you will...
  • Partner with the German Relationship Manager to ensure that we support our external Partners with their incoming requests and questions.
  • Play a key role on preparing the monthly KPIs meeting and create ad hoc reports on different subjects. Together with the team.
  • Evaluate the customer feedback through various channel and support the delivery of our “Voice of Customer” analysis.
  • Have the opportunity to implement and improve new CS processes but also build trust and effective relationships with your colleagues and other cross functional teams.

BASIC QUALIFICATIONS

  • Currently enrolled in a full-time degree at a state accredited university in Berlin or Brandenburg.
  • Business fluency in English and German, both written and verbal. You’ll be in touch with many different people in this position, therefore it’s very important that you have excellent English and German skills.

PREFERRED QUALIFICATIONS

  • This role requires a “can do attitude”: flexibility, being proactive and positive personality to be able to implement significate changes for our CS organization.
  • Managing various open tasks and different incoming requests at once can be a challenge, so you’ll definitely need good organizational skills and drive to get things done.
  • Since you’ll be responsible for your own set of tasks, we’re looking for someone who can self-motivate and has a sense of urgency.
  • Experience in project management and data analysis will help you get on track fast and is a big plus.
  • Our applicants come from all over the world. If you speak other languages, that’s definitely a plus.

Our offer:
  • Support for ca. 20h per week, compensated with 14,-€ per hour.
  • Collaboration on the long-run (ideally 1 to 2 years) as a fully-fledged team member.
  • Exciting insights into one of the leading companies in the segment of spoken word.
  • International work environment in a beautiful Berlin Mitte location.

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in a common office space (work from hub) and remote work (work from home). Some teams will work mostly at hub, some mostly at home and others hybrid. For more information, please visit adbl.co/hybrid.


Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of ethnic origin, gender, religion or belief, disability, age, sexual identity, or any other legally protected status. We therefore ask you to exclude unnecessary information, such as a photo, date or place of birth, gender identification, family and marital status, nationality, religion etc. from your CV or resume. Thank you for doing your part to create equal opportunities for everyone.

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