Outbound Manager, Marketing Operations EU - 24 months contract
Brand & Marketing | Job ID 2331336JOB SUMMARY
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.
ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for an Outbound Manager, Marketing Operations EU. You will be a key part of a team which helps fulfil marketing projects across Audible EU. This means individually delivering marketing campaigns across a wide variety of customer segments, as well as driving continuously better processes within the team and developing the discussion on what our best approach to marketing projects looks like. Your success will be judged by your contributions to revenue growth, the team’s combined improvements in project delivery, as well as your efforts to improve the customer experience.
This position is initially open through a 24- months contract.
As an Outbound Manager, Marketing Operations EU, you will...
ABOUT THIS ROLE
Based in Berlin, Audible GmbH is looking for an Outbound Manager, Marketing Operations EU. You will be a key part of a team which helps fulfil marketing projects across Audible EU. This means individually delivering marketing campaigns across a wide variety of customer segments, as well as driving continuously better processes within the team and developing the discussion on what our best approach to marketing projects looks like. Your success will be judged by your contributions to revenue growth, the team’s combined improvements in project delivery, as well as your efforts to improve the customer experience.
This position is initially open through a 24- months contract.
As an Outbound Manager, Marketing Operations EU, you will...
- Work with marketing stakeholders who will be briefing projects into the MOPS team. The Outbound Manager will manage this workflow for the team as well as their own workload.
- Manage end-to-end email & push campaigns, including stakeholder collaboration, segmentation, content set-up, QA and reporting. Developing reporting framework.
- Become a Quality Control Champion – improve QA processes and provide support to team. Ensure all outbound comms are to a high standard and are aligned with brand guidelines in terms of both creative and tone of voice.
- Support Outbound Coordinators in their development and workloads.
- Stay current with email best practices & work with stakeholders to advise on test strategy.
- Collaborate with MOPS Director to improve team processes & JIRA optimisation.
- Utilise role to drive revenue activities across EU4 customers.
BASIC QUALIFICATIONS
- Professional Degree (Bachelors’ degree, MBA, M.A., M.S., or another post-graduate degree).
- 5+ years’ experience of working within a CRM function and documented experience in building consumer facing email campaigns.
- Demonstrated ability to learn technical systems and in-house tools rapidly, particularly email software. Familiarity with HTML is a plus.
- Business fluency in written and verbal English, additional European languages are a plus.
- Experience of working with project management software on fast-moving projects.
PREFERRED QUALIFICATIONS
- Experience with Microsoft SQL, Oracle SQL or a similar database query language.
- Relevant experience in coordinating, targeting, set-up, testing, broadcasting, reporting and optimization of push notification campaigns.
- Highly numerate with strong analytical capability.
- Previous experience of mentoring or developing team member performance.
- You work hands on and you have a can-do attitude.
- Good knowledge and understanding of the book market and entertainment industry.
ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word. Audible offers a Hub+Home hybrid workplace model that gives employees flexibility between gathering in a common office space (work from hub) and remote work (work from home). Some teams will work mostly at hub, some mostly at home and others hybrid. For more information, please visit adbl.co/hybrid.
Audible is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Audible. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of ethnic origin, gender, religion or belief, disability, age, sexual identity, or any other legally protected status. We therefore ask you to exclude unnecessary information, such as a photo, date or place of birth, gender identification, family and marital status, nationality, religion etc. from your CV or resume. Thank you for doing your part to create equal opportunities for everyone.
Audible is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Audible. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.
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