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Berlin, Germany

Lifecycle Performance Manager EU

Brand & Marketing   |   Job ID  2057710
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JOB SUMMARY

Job summary
Good storytelling starts with great listening. At Audible, that means each role and every project has our audience in mind. Because the same people who design, develop, and deploy our products also happen to use them. To us, that speaks volumes.

ABOUT THIS ROLE
The Lifecycle Performance Manager EU is responsible for retaining and engaging Audible’s customers. In this role you identify and address challenges & opportunities Audible EU faces and you are responsible for developing concepts along the entire member journey (i.e. sign up to cancel).

As a Lifecycle Performance Manager, you will...
  • Setup a customer lifecycle performance reporting in collaboration with marketing analytics and identify drivers behind metric trends.
  • Update our management and other stakeholders with performance developments and initiatives to improve those.
  • Conceptualize and prioritize initiatives to improve performance in collaboration with our Onsite and Outbound Teams.
  • Be responsible for our lifecycle business planning.
  • Collaborate closely with stakeholders, share and learn best practices.

BASIC QUALIFICATIONS

  • Professional Degree (Bachelors’ degree, MBA, M.A., M.S., or another post-graduate degree).
  • 5+ years experience of conceptual CRM work in a digital industry, ideally in an entertainment business.
  • Demonstrable track-record of identifying and implementing successful concepts to address business opportunities & challenges.
  • Business fluency in written and verbal English.

PREFERRED QUALIFICATIONS

  • Strong analytical skills.
  • You think outside the box and deliver unexpected but relevant solutions to challenges we face.
  • Fluency in additional European languages.

ABOUT AUDIBLE
At Audible, we innovate and inspire through the power of voice. We're changing the narrative on storytelling. As a leading creator and provider of premium audio storytelling, we've redefined the ways people access, discover, and share stories. The stories we tell have the ability to transport and transform everyday moments into meaningful experiences and it's our people who make Audible's service possible. We're listeners, storytellers, and problem-solvers. Our perspectives and experiences power our ideas and come together in our mission to unleash the power of the spoken word.



Audible is committed to a diverse and inclusive workplace. Audible is an equal opportunity employer and does not discriminate on the basis of ethnic origin, gender, religion or belief, disability, age, sexual identity, or any other legally protected status. We therefore ask you to exclude unnecessary information, such as a photo, date or place of birth, gender identification, family and marital status, nationality, religion etc. from your CV or resume. Thank you for doing your part to create equal opportunities for everyone.

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