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Berlin, Land Berlin

Customer Conversion Manager (m/f/x)

Brand & Marketing   |   Job ID  1092834
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Job Summary

Based in Berlin, Audible GmbH is looking for a passionate Customer Conversion Manager (m/f/x) to join the DACH Marketing team.

In this position you are responsible for the important area of converting non-members to Audible members. You have a strong focus on understanding customer needs and apply creative solutions to attract new, and win back former members. You have a holistic perspective and combine emails, push notifications and landing pages to create a great customer experience that drives member growth.

Main Responsibilities:
· Develop and execute an insights driven strategy to convert registered users as well as win-back former customers.
· Own communication to all registered non-members across all platforms, devices and communication channels (email, push notifications, website/in app communication).
· Apply a test driven approach to improve the performance of customer conversion.
· Work holistically to ensure the sign-up flow is optimized.
· Evaluate your activities and report your results and learnings to the management team.
· Cooperate with your peers within the marketing team and your international counterparts to share best practices and analytics.

Basic Qualifications

· Proven (+ 5 years’) experience in developing and executing e-mail marketing strategies (for mobile and web) with the strong focus on triggering purchase.
· Exceptional customer focus as well as eagerness and passion to come up with innovative (testing) ideas to reach ambitious goals.
· Business fluency in German and English, both written and spoken.
· Experience in reporting and forecasting the performance of your area of expertise.
· Results oriented with strong bias for action, even in ambiguous, fluid situations.
· Comfortable operating with both sides of the brain; You are as keen to work with numbers and metrics, as you are to think outside of the box and be creative.

Preferred Qualifications

· Experience in developing, executing and testing conversion rate optimization and/or retention strategies.
· Passion for audiobooks and strong interest in working for an innovative entertainment service.

Audible GmbH, an Amazon company, is the world’s largest producer and seller of audiobooks and other spoken-word entertainment, enriching the lives of millions of listeners every day. With our customer-centric approach to technological innovation and superior programming, Audible has reinvented a media category, and is the driving force behind today’s audio entertainment revolution.

Sounds interesting? If you are looking for a new challenge in an innovative company, where you will have the opportunity to shape and influence the business with the results of your work, where you will be surrounded by an engaged and fun team, Audible is your next stop!

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